Service Manager

SUPER EVERGREEN (BATU PAHAT) SDN. BHD.; Batu Pahat; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Annual Bonus & Increment

Incentive Rewards

Job summary

SUPER EVERGREEN (BATU PAHAT) SDN. BHD. seeks an experienced Service Manager to lead our Toyota outlet's after-sales service operations in Iskandar Puteri, Johor.

You will drive workshop productivity, ensure high customer satisfaction, and achieve service KPIs in line with brand standards. You will manage service advisors, technicians, warranty processes, and support staff; monitor CSI/SSI performance; and coordinate with Parts, Sales, and Management to optimize service revenue and costs while

Qualifications

• Minimum Diploma or Degree in Automotive, Mechanical Engineering, or related field.
• At least 5 years of experience in automotive after-sales, with 2–3 years in a Service Manager or Assistant Service Manager role.
• Strong leadership, problem-solving, and customer management skills.
• Experience with workshop operations, warranty processes, and manufacturer standards.
• Able to travel and lead a team effectively.

Responsibilities

• Manage overall service centre operations including service advisors, technicians, warranty, and support staff.
• Monitor CSI/SSI performance and handle customer complaints professionally.
• Plan and control service revenue, cost management, and monthly performance targets.
• Prepare and review service reports, KPIs, and operational analysis for management.
• Coordinate closely with Parts, Sales, and Management to ensure smooth operations.

Skills

Leadership

Customer management

Workshop operations

Problem-solving

Team management

Education

Diploma / Degree in Automotive or Mechanical Engineering

Job description

We are seeking an experienced Service Manager to lead and manage the after-sales service operations at our Toyota outlet in Iskandar Puteri, Johor. This role is responsible for ensuring smooth workshop operations, high customer satisfaction, and achievement of service KPIs in line with company and brand standards.

Key Responsibilities

Manage overall service centre operations including service advisors, technicians, warranty, and support staff.

Ensure workshop productivity, efficiency, and quality standards are consistently achieved.

Monitor and improve CSI/SSI performance and handle customer complaints professionally.

Plan and control service revenue, cost management, and monthly performance targets.

Ensure compliance with manufacturer standards, SOPs, and audit requirements.

Oversee warranty submissions, service campaigns, and recall activities.

Develop, coach, and motivate service team to enhance performance and skill levels.

Prepare and review service reports, KPIs, and operational analysis for management.

Coordinate closely with Parts, Sales, and Management to ensure smooth operations.

Requirements

Minimum Diploma or Degree in Automotive, Mechanical Engineering, or related field.

At least 5 years of experience in automotive after-sales, with minimum 2–3 years in a Service Manager or Assistant Service Manager role.

Strong leadership, problem-solving, and customer management skills.

Good understanding of workshop operations, warranty processes, and manufacturer standards.

Able to work independently and lead a team effectively.

Able to travel

Career growth and leadership opportunity

Stable and established automotive group

• Annual Bonus & Increment
• Incentive Rewards