Service Manager

SUPER EVERGREEN (NUSAJAYA) SDN. BHD.; Iskandar Puteri; On-site; MYR 120,000 - 150,000; Full time

Benefits offered by this job

Annual Bonus & Increment

Incentive Rewards

Job summary

SUPER EVERGREEN (NUSAJAYA) SDN. BHD. is seeking an experienced Service Manager to lead after-sales operations at our Toyota outlet in Iskandar Puteri, Johor. You will oversee service advisors, technicians, warranty, and support staff to ensure high CSI/SSI scores and adherence to brand standards.

Your role involves planning service revenue, controlling costs, and achieving monthly KPIs while driving team development and maintaining strong cross-functional collaboration with Parts and Sales.

Qualifications

• Minimum Diploma or Degree in Automotive, Mechanical Engineering, or related field.
• At least 5 years in automotive after-sales with 2-3 years in a Service Manager or Assistant Service Manager.

Responsibilities

• Manage service centre operations including advisors, technicians, warranty, and support staff.
• Ensure workshop productivity, efficiency, and quality standards are met.
• Monitor CSI/SSI performance and handle customer complaints professionally.
• Plan and control service revenue, costs, and monthly targets.
• Ensure compliance with manufacturer standards, SOPs, and audits.
• Oversee warranty submissions, service campaigns, and recalls.
• Develop, coach, and motivate the service team.
• Prepare and review service reports, KPIs, and analyses for management.
• Coordinate with Parts, Sales, and Management to ensure smooth operations.

Skills

Leadership

Customer management

Problem solving

Education

Diploma or Degree in Automotive/Mechanical Engineering

Job description

We are seeking an experienced Service Manager to lead and manage the after-sales service operations at our Toyota outlet in Iskandar Puteri, Johor. This role is responsible for ensuring smooth workshop operations, high customer satisfaction, and achievement of service KPIs in line with company and brand standards.

Key Responsibilities

Manage overall service centre operations including service advisors, technicians, warranty, and support staff.

Ensure workshop productivity, efficiency, and quality standards are consistently achieved.

Monitor and improve CSI/SSI performance and handle customer complaints professionally.

Plan and control service revenue, cost management, and monthly performance targets.

Ensure compliance with manufacturer standards, SOPs, and audit requirements.

Oversee warranty submissions, service campaigns, and recall activities.

Develop, coach, and motivate service team to enhance performance and skill levels.

Prepare and review service reports, KPIs, and operational analysis for management.

Coordinate closely with Parts, Sales, and Management to ensure smooth operations.

Requirements

Minimum Diploma or Degree in Automotive, Mechanical Engineering, or related field.

At least 5 years of experience in automotive after-sales, with minimum 2-3 years in a Service Manager or Assistant Service Manager role.

Strong leadership, problem-solving, and customer management skills.

Good understanding of workshop operations, warranty processes, and manufacturer standards.

Able to work independently and lead a team effectively.

Able to travel

Career growth and leadership opportunity

Stable and established automotive group

Annual Bonus & Increment

Incentive Rewards