Service Leader - Procurement (Cluster Procurement)

Shangri-La Group; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

Shangri-La Kuala Lumpur is seeking an energetic procurement professional to manage purchases and supplier relationships within our premier hotel. You will process purchase requests, issue POs, and ensure procurement activities align with hotel procedures while supporting smooth operations.

The role requires a Diploma or Degree in a relevant field, at least two years in procurement, strong admin skills, negotiation ability, English proficiency, and familiarity with MS Office and ERP systems.

Qualifications

• Diploma or degree in Business Admin, Procurement, Hospitality, or related field.
• Minimum 2 years of procurement or purchasing experience in hospitality.
• Strong admin and organizational skills with attention to detail.
• Good negotiation and supplier management skills.
• Proficiency in MS Office and procurement/ERP systems.
• Good spoken and written English.

Responsibilities

• Process purchase requests and generate purchase orders through the procurement system.
• Review purchase lists and non-store requests from departments to ensure accuracy.
• Source quotations from suppliers and ensure competitive pricing.
• Maintain relationships with suppliers and follow up on orders for timely delivery.
• Coordinate with Receiving and Accounts Payable to resolve discrepancies.
• Monitor outstanding and undelivered orders and escalate delays when necessary.
• Maintain accurate procurement documentation and filing systems.
• Support urgent and small-value purchases when required.
• Collaborate with departments to ensure smooth procurement operations.
• Ensure compliance with company policies and environmental sustainability practices.

Skills

Communication skills

Interpersonal skills

Administrative ability

Negotiation

Supplier management

Microsoft Office

ERP platforms

English proficiency

Education

Diploma or Degree in Business Administration, Procurement, Hospitality Management or related field

Tools

ERP platforms

Procurement systems

Job description

Be part of our Shangri-La familyShangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Shangri-La, Kuala LumpurBe part of our Shangri-La familyShangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities

• Process purchase requests and generate purchase orders through the procurement system in accordance with hotel procedures.
• Review purchase lists and non-store requests from departments to ensure accuracy in item description, quantity and delivery timelines.
• Source quotations from suppliers and ensure competitive pricing in line with procurement guidelines.
• Maintain strong relationships with suppliers and follow up on orders to ensure timely delivery.
• Coordinate with Receiving and Accounts Payable to resolve discrepancies related to pricing, quantity or quality of delivered goods.
• Monitor outstanding and undelivered orders, and escalate delays or issues to the Procurement Manager when necessary.
• Maintain accurate procurement documentation and filing systems for purchase records and supplier information.
• Support urgent purchases and small-value purchases when required.
• Collaborate with various departments to ensure smooth procurement operations and support hotel operational needs.
• Ensure compliance with company policies, procedures and environmental sustainability practices.

Requirements

• Diploma or Degree in Business Administration, Procurement, Hospitality Management or related field.
• Minimum 2 years of procurement or purchasing experience, preferably within the hotel or hospitality industry.
• Strong administrative and organizational skills with attention to detail.
• Good negotiation and supplier management skills.
• Proficient in Microsoft Office and familiar with procurement systems or ERP platforms.
• Good communication and interpersonal skills with the ability to work with multiple departments.
• Good command of spoken and written English.