Assistant Service Manager (Automotive)

Sin Siang Hin (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Sin Siang Hin (M) Sdn Bhd in Kuala Lumpur is seeking a Branch Service Manager to oversee the service department and ensure top quality customer service. You will monitor service delivery, support and guide CRE, SA, Technicians to hit targets, coordinate with other departments, prepare reports and drive improvements.

Responsibilities include achieving sales targets, managing inventory per SOP, maintaining branch facilities, and identifying needs to foster consistent growth.

Qualifications

• Must have Diploma or Degree in Automotive, Management or equivalent.
• At least 8 years technical experience and 5 years in a management role.
• Proficient in English, Malay and Mandarin.

Responsibilities

• Monitor service quality, handle customer feedback, and ensure excellent customer satisfaction.
• Support and guide team members (CRE, SA, Technicians) to achieve departmental targets.
• Coordinate with other departments to ensure smooth workflow and timely service delivery.
• Prepare service reports and recommend improvement plans for better efficiency and performance.
• Achieve monthly and annual sales targets for the branch.
• Manage inventory in accordance with SOP, including proper control of stock aging.
• Oversee branch facilities and equipment maintenance to ensure optimal operations.
• Identify branch needs and implement strategies to achieve consistent growth and performance.

Skills

Leadership

Communication

Problem-solving

Multilingual: EN/Malay/Mandarin

Education

Diploma or Degree in Automotive/Management

Job description

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Monitor service quality, handle customer feedback, and ensure excellent customer satisfaction.

Support and guide team members (CRE, SA, Technicians) to achieve departmental targets.

Coordinate with other departments to ensure smooth workflow and timely service delivery.

Prepare service reports and recommend improvement plans for better efficiency and performance.

Achieve monthly and annual sales targets for the branch.

Manage inventory in accordance with SOP, including proper control of stock aging.

Oversee branch facilities and equipment maintenance to ensure optimal operations.

Identify branch needs and implement strategies to achieve consistent growth and performance.

Possess a Diploma or Degree in Automotive, Management, or equivalent qualification, with a minimum of 8 years’ technical working experience and 5 years' management working experience in the service.

Strong leadership, communication, and problem-solving skills.

Proficient in English, Malay, and Mandarin (to liaise with customers and team members).

Computer literate with good knowledge of Microsoft Office (Word & Excel).

Valid B or D driving license. (Must have own transport)

Responsible, self-motivated, and able to perform well under pressure.