Service Advisor

Continental Platform (M) Sdn Bhd; Cyberjaya; On-site; MYR 24,000 - 42,000; Full time

Job summary

Jora Malaysia is seeking a proactive sales associate for our showroom in Cyberjaya. You will greet customers, demonstrate vehicles, explain financing options and guide buyers through the sales process.

Key responsibilities include accompanying customers on test drives, coordinating with Finance and Operations, and maintaining lead follow-ups. You will also drive roadshows and sales events to hit monthly targets.

Qualifications

• Minimum SKM Level 2 or equivalent in Automotive/Vehicle Maintenance/Automotive Aftersales.
• Exceptional customer service and interpersonal skills.
• Resourceful and able to work with minimum supervision.
• Experienced in Automotive Industry and market.
• Pleasant personality with good communication and interpersonal skills.
• Dynamic, charismatic and customer oriented.

Responsibilities

• Greet customers arriving at the dealership’s showroom.
• In-depth knowledge of vehicles, finance options and sales process.
• Showcase vehicles and explain features and warranties to customers.
• Coordinate sales with Finance and Operations department.
• Maintain timely follow-ups and track leads for closure of sales.
• Accompany customers on test drives.
• Prepare and provide weekly/monthly sales reports.
• Generate leads and develop sales plans to achieve targets.
• Promote and drive sales of new vehicles to meet targets.
• Conduct roadshows, sales activities and launching events.
• Follow up to evaluate customer satisfaction and cross-sell group products.

Skills

Customer service

Interpersonal skills

Communication

Persuasion

Self-motivation

People-oriented

Education

SKM Level 2 or equivalent (Automotive)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Greet customers arriving at the dealership’s showroom
• In-depth knowledge of the dealership’s vehicles, finance options and sales process
• Showcase the dealership’s vehicles and explain their features and warranties to customers
• Persuasiveness to convince customers to make a purchase
• Able to answer and explain to customer questions about cars, financing and purchase process
• Required to accompany customers on test drives
• To coordinate sales with the Finance and Operations department
• To maintain timely follow-ups and keep a close track of leads for closure of sales
• To prepare and provide weekly and monthly sales report to Sales Manager
• To generate leads and develop sales plans in consultation with Sales Manager to achieve sales target
• To use, construct and monitor pipelines sales process (SPANCOP)
• To achieve monthly and yearly target schedule by the company
• To promote and drive sales of new vehicle to achieve scheduled targets
• To conduct roadshows, sales activities and launching events
• To carry out sales visits and follow-up to evaluate on customers’ satisfaction
• To execute Cross Selling of group products especially on petroleum products and services

Requirements :

• -Minimum SKM Level 2 or equivalent in Automotive/Vehicle Maintenance/Automotive Aftersales. Candidates with relevant automotive service experience may also be considered.
• -Exceptional customer service skills, including interpersonal communication and rapport building
• -Resourceful and able to work with minimum supervision
• -Experienced in Automotive Industry and market
• -Enjoy meeting people and inquisitive in understanding customer needs
• -Pleasant personality with good communication and interpersonal skills
• -Dynamic, charismatic and customer oriented candidates