Executive, Customer Service Operation (Toyota Kulim)

Telagamas Motors Sdn. Bhd.; Kulim; On-site; MYR 78,000 - 112,000; Full time

Job summary

Telagamas Motors Sdn. Bhd. in Malaysia seeks a seasoned Service Center Manager to oversee daily operations, ensure smooth workflow, and allocate jobs for timely completion of service orders.

You will monitor productivity, uphold workshop standards, safety compliance, and deliver high customer satisfaction while addressing escalations and coordinating with departments to improve service quality and reporting.

Qualifications

• Diploma or degree in Automotive/Mechanical Engineering or related field.
• Minimum 5 years in customer service, preferably automotive service operations.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee daily service center operations and allocate jobs to ensure timely completion.
• Monitor productivity, efficiency, and service turnaround time.
• Maintain workshop standards, cleanliness, and safety compliance.
• Ensure high level of customer satisfaction and handle escalations professionally.
• Monitor service quality and implement improvements.
• Build strong customer relationships and retention strategies.
• Address customer complaints and provide effective solutions.
• Implement continuous improvement initiatives.
• Coordinate with departments to ensure policy and regulatory compliance.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Coordination

MS Office

CRM systems

Education

Diploma/ Degree in Automotive/Mechanical Engineering

Tools

CRM software

Job description

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Manage and oversee daily service center operations.

Ensure smooth workflow, job allocation, and timely completion of service jobs.

Monitor productivity, efficiency, and service turnaround time.

Maintain workshop standards, cleanliness, and safety compliance.

Ensure high level of customer satisfaction and handle escalations professionally.

Monitor service quality and implement improvements.

Build strong customer relationships and retention strategies.

Address customer complaints and provide effective solutions.

Handle customer inquiries, complaints, and provide technical explanations.

Ensure compliance with company policies and regulatory requirements.

• Manage and oversee daily service center operations.
• Ensure smooth workflow, job allocation, and timely completion of service jobs.
• Monitor productivity, efficiency, and service turnaround time.
• Maintain workshop standards, cleanliness, and safety compliance.
• Ensure high level of customer satisfaction and handle escalations professionally.
• Monitor service quality and implement improvements.
• Build strong customer relationships and retention strategies.
• Address customer complaints and provide effective solutions.
• Implement continuous improvement initiatives.
• Handle customer inquiries, complaints, and provide technical explanations.
• Ensure compliance with company policies and regulatory requirements.

At lease Diploma/ Degree in Automotive Engineering, Mechanical Engineering, or related field.

Minimum 5 years of experience in customer service, preferably in the automotive general service operations.

Strong communication, interpersonal and problem-solving skills.

Customer-oriented with a positive and professional attitude.

Good analytical, reporting and coordination skills.

Proficient in Microsoft Office and customer management systems.

Able to work independently and effectively with different departments.