Service Engineer - Tools & Automation

STANLEY Engineered Fastening; Seremban; On-site; MYR 90,000 - 120,000; Full time

Job summary

STANLEY Engineered Fastening is seeking a Service Engineer to deliver after-sales support for blind tools, welding systems, and torque tools across Malaysia/ASEAN. The role emphasizes technical analysis, system integration, and customer-facing training.

The candidate should bring 5–8 years in application engineering or related fields, with a strong understanding of automotive OEMs and a willingness to travel extensively.

Qualifications

• Bachelor’s degree in mechanical/electrical fields is required.
• 5–8 years in application engineering, service/technical support, or product management in tools/assembly equipment.
• Understanding of automobile and industrial OEMs is essential.
• Willingness to travel extensively within Malaysia/ASEAN.

Responsibilities

• Coordinate with sales for after-sales service support on tools and systems.
• Collaborate with projects/maintenance teams to align expectations.
• Develop specifications, performance requirements, and technical analyses for customers.
• Document detailed job procedures and drawings for service activities.
• Support system integration work with jig/fixtures, PLC, and turnkey solutions.
• Lead trainings on safe operation and product demonstrations for customers and team members.

Skills

Travel readiness

Self-motivated

Communication

Problem solving

Customer service

Education

Bachelor’s Degree in Mechanical/Electrical

Tools

Blind Tools

Automation equipment

Dc Nutrunner

Job description

Make A Difference For Those Who Make The World™

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER®

What You’ll Do

As a Service Engineer, You’ll get to:

Who We’re Looking For:

KEY RESPONSIBILITIES

• Liaise with the sales team in order to provide All types of After Sales Service Support on Blind Tools, Stud welding Systems, DC Torque tightening Tools like I&C, Repair, Maintenance, preventive Maintenances, etc
• Liaise closely with the Projects/Maintenance team of the customer to ensure that the expectation and Stanley understanding is in sync. Use the opportunity to brand Stanley as a Solution provider.
• Develop and write specifications, performance requirements, technical analysis and support the sales team to position attractive proposition to the customer.
• Provides detailed documentation of a job including drawings, operational procedures.
• Support in developing System integrators and work closely with them for Jig, Fixtures, PLC and other Integration activities associated with Stud welding Systems with Line builders / Customers making a complete Turnkey Solution provider to customer-
• Participates and initiate in meetings, seminars, and training sessions to stay apprised of new developments in field and keep pace with competitor’s activities and product knowledge.
• Develops and conducts technical Training programs on the safe operations of the equipment, and demonstrates performance including both team members and customers.
• Coordinates presale demonstrations and trade show exhibitions including Set-up, demonstration, and discussion with potential customers
• To coordinate with Stanley Principals Unit for getting technical assistance, Application Study, Project Study, BOM preparation, 3D modelling, Configuration making.
• Approach and maintain good communication with customer's and act as expert for Tucker Stud welding Systems Product Repair
• Well know about All welding processes, concept and the working of different types of Welding/Joining and Fastening Systems in Automotive Industry.
• Installation and commissioning.
• Planning for maintain tool after installation.
• Quick response to customer complain, especially for technical issue and trouble shooting
• Manage tool and equipment at workshop/Regional Stocks / Demo Eq/Record all repair activity
• Provide Feedback on queries and opinion sought by the sales team in defined time period.
• Regular customer visits and exploration of other business Opportunities with the customer as requested by sales.
• Number of Systems Installed, Repaired, MTTR, for After Sales Support, Spares revenue.

Qualifications & Skills

• Qualifications: Bachelor’s Degree (Mech/Electrical)—Previous experience in handling Blind Tools, Automation & Dc Nutrunner mostly preferred.
• Experience: 5 to 8 years in Application engineering, Service/Technical Support, product Management in Tools/Assembly Equipment.
• Essentials: Understanding of Automobile and Industrial OEM’s functioning is must
• Should be self-motivated and ready to take new assignments/opportunities.
• Must travel extensively within Malaysia/ASEAN.

What’s In It For You

You’ll experience the pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools and storage company and #2 security solutions provider, with a leading presence in engineered fastening. We’re visionaries—Industry 4.0 innovators—with a bright future ahead. Join us and be part of our journey!

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic