Service Engineer [Position based in JB*]

SICK SENSOR (MALAYSIA) SDN. BHD.; Johor Bahru; On-site; MYR 45,000 - 78,000; Full time

Job summary

SICK SDN BHD in Malaysia (JB base) is seeking a Service Engineer– System Solutions to install, commission, maintain, and troubleshoot integrated systems at client sites. You will apply strong technical skills to keep equipment running reliably and to address root causes with urgency and professionalism.

The role requires a Diploma in Electrical/ Electronics or Mechatronics, 2 years of service or technical support experience, willingness to travel, and the ability to work on-site and remotely

Qualifications

• Diploma holder in Electrical/ Electronics Engineering, Computer Engineering, Mechatronics, or related field.
• Minimum 2 years in service or technical support; fresh graduates considered.
• Experience in system integration for manufacturing, logistics, or IT infrastructure.
• Familiarity with robotics, motion control, or vision systems.
• Willingness to travel frequently and work on-site at customer locations.

Responsibilities

• Install, configure, and commission integrated system solutions at customer sites.
• Provide on-site and remote technical support for troubleshooting and fault resolution.
• Perform preventive and corrective maintenance to maximize system uptime.
• Collaborate with engineering, sales, and customer teams to deliver tailored solutions.
• Train end-users and develop service reports.
• Maintain accurate service records and documentation.
• Identify opportunities to offer service enhancements or upgrades.
• Respond to customer needs with urgency, including after-hours support.

Skills

Customer focus

Troubleshooting

On-site support

System integration

Electrical/ Electronics knowledge

Communication skills

Education

Diploma in Electrical/Electronics/Mechatronics

Tools

Diagnostic tools

Diagnostic software

Job description

Service Engineer [Position based in JB**]

We are seeking a customer-focused Service Engineer– System Solutions to join our team. In this role, you will be responsible for the installation, commissioning, maintenance, and troubleshooting of integrated system solutions at client sites. The ideal candidate demonstrates a strong technical foundation, a passion for solving problems at their root cause, and a genuine commitment to supporting customers with professionalism, flexibility, and urgency to keep equipment running reliably.

Roles and Responsibilities

Install, configure, and commission integrated system solutions (hardware and software) at customer sites.

Provide on-site and remote technical support for troubleshooting and fault resolution, with a strong focus on identifying and addressing root causes.

Perform preventive and corrective maintenance to maximize system uptime and reliability.

Collaborate with engineering, sales, and customer teams to understand requirements and deliver tailored, effective solutions.

Conduct system testing and validation to ensure optimal performance.

Train end-users and develop clear technical documentation and service reports.

Ensure compliance with safety and quality standards during all service activities.

Maintain accurate and up-to-date service records and documentation.

Identify opportunities to recommend service enhancements or upgrades that benefit the customer.

Respond to customer needs with urgency, including willingness to work beyond normal working hours to minimize downtime and restore equipment functionality.

Job Requirements

Minimum Diploma Holder in Electrical/ Electronics Engineering, Computer Engineering, Mechatronics, or a related field.

Minimum 2 years of working experience in a service or technical support role, ideally in system integration, automation, or related industries. For fresh graduates who are keen & willing to learn, we are open to exploring too.

Experience in system integration for manufacturing, logistics, or IT infrastructure environments.

Familiarity with robotics, motion control, or vision systems.

Exposure to Industry 4.0 technologies and IloT solutions.

Demonstrated commitment to going the extra mile to restore critical equipment and minimise customer disruption.

Knowledge of automation systems, sensor solution, PLCs, SCADA, or embedded systems (depending on industry focus).

Hands‑on experience with diagnostic tools and software.

Strong analytical and problem‑solving abilities, with a mindset for identifying root causes and implementing effective solutions.

Excellent communication, interpersonal, and customer-service skills, with a proactive and empathetic attitude.

Willingness to travel frequently, work on‑site at customer locations, and occasionally support outside of normal working hours to ensure customer systems remain functional.

Ability to work independently while collaborating within a team.

Machinery & Automation 101-1,000 employees

When human inspiration meets a passion for technology, the future in born. YOUR future. With dedication and innovation, we can break new ground. SICK sensors play a key role in every area of production, logistics and process automation where objects need to be identified, classified and protected.

With a workforce of over 11,000 employees and almost 50 subsidiaries and investments to our name, we are among the world's market and technology leaders in sensor electronics.

SICK SDN BHD manufactures intelligent Sensors for Factory and Logistic Automations and is currently expanding to further our business presence in Asia. We have great plans for the future. Get involved. Yours ideas count.

When human inspiration meets a passion for technology, the future in born. YOUR future. With dedication and innovation, we can break new ground. SICK sensors play a key role in every area of production, logistics and process automation where objects need to be identified, classified and protected.

With a workforce of over 11,000 employees and almost 50 subsidiaries and investments to our name, we are among the world's market and technology leaders in sensor electronics.

SICK SDN BHD manufactures intelligent Sensors for Factory and Logistic Automations and is currently expanding to further our business presence in Asia. We have great plans for the future. Get involved. Yours ideas count.