Service Engineer

Dong Yang Elevator; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking a service department leader to manage technicians and advisors, ensuring objectives are met and service standards are upheld.

You will apply knowledge of industry standards, regulatory compliance, and billing processes, while maintaining strong customer relationships and upselling when appropriate.

This role requires engineering background and a hands-on approach to planning, quality control, and cross-functional coordination within our Shah Alam operation.

Qualifications

• At least with Bachelor’s degree or Diploma in Engineering (Mechanical/Electrical or related field)
• Strong understanding of industry standards, quality systems, and regulatory compliance.

Responsibilities

• Manage technicians and advisors to meet team objectives.
• Show extensive knowledge of industry standards and services.
• Provide exemplary customer service and upsell products.
• Develop knowledge of industry regulations and ensure compliance.
• Plan monthly servicing schedules and bill customers on time.
• Audit work and customer service to ensure standards and quality.
• Perform other duties as assigned by the line supervisor.

Skills

People management

Industry standards knowledge

Customer service

Regulatory compliance

Planning and scheduling

Quality assurance

Education

Bachelor's degree in Engineering

Diploma in Engineering

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Effectively manages technicians and advisors, to ensure team objectives are being carried out
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaint quickly and professionally
• Develops working knowledge of industry regulations, restrictions and laws and ensures service department adheres to all regulations
• To plan monthly servicing schedule, collect reporting and bill customer on time
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly and thoroughly
• To performs other related duties assigned by the line supervisor

• Effectively manages technicians and advisors, to ensure team objectives are being carried out
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaint quickly and professionally
• Develops working knowledge of industry regulations, restrictions and laws and ensures service department adheres to all regulations
• To plan monthly servicing schedule, collect reporting and bill customer on time
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly and thoroughly
• To performs other related duties assigned by the line supervisor

Job Requirements

• At least with Bachelor’s degree or Diploma in Engineering (Mechanical/Electrical or related field)
• Strong understanding of industry standards, quality systems, and regulatory compliance.