Service Engineer

Swisslog; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Swisslog is seeking a Service Engineer to support customers after project completion and during retrofit projects. You will provide on-site and hotline support (7x24), conduct regular maintenance, respond to customer concerns, and help keep systems running safely and efficiently.

Travel domestically on short notice and collaborate with the team to implement new installations and training as needed. Ideal candidates have a Diploma in Mechanical/Electrical/Controls Engineering, at least 1 year of

Qualifications

• At least a Diploma holder in Mechanical/Electrical/Controls Engineering or equivalent.
• Min 1 year of working experience preferably in installation, commissioning and customer support services of industrial/process equipment.
• Independent and able to work under pressure, tight schedule and odd hours.
• Proactive with a strong customer and team focus.
• Working experience in automated material handling system is an added advantage but not essential.
• Proficiency in English is a must (both oral & written).
• Computer literate with good knowledge in using Microsoft Office applications (e.g. MS Excel).
• Good level of health and fitness and to be able to work safely at height.
• Efficient time management in the sense of result improvement.
• Willing to travel both domestically in short notice.
• Compliance to Safety regulation

Responsibilities

• Provide hotline or onsite support to customers for the system installed (7x24).
• Provide regular maintenance service on site locally.
• Respond to customers’ concerns and complaints in an adequate manner.
• Demonstrate proactive thinking to turn requirements into action.
• Identify opportunities for new investments customers may undertake.
• Assist in commissioning and deployment during project implementation, provide on-site assistance.
• Provide training to customer’s maintenance staff as necessary.
• Conduct regular maintenance on site and update knowledge on new installations and processes.

Skills

Customer focus

Teamwork

Proactive

Time management

English proficiency

MS Office

Education

Diploma in Mechanical/Electrical/Controls Engineering

Tools

MS Excel

Job description

Service Engineer

Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Responsibilities Make an impact

The incumbent shall be responsible for all customer support service after completion of project implementation and realization of retrofit projects. He shall provide the service as agreed and expected by our customers which fulfill the customer contractual obligations (stand-by services, preventive maintenance, extensions etc.). The incumbent shall try all his best to bring a system up and running in a reasonable time, which should be as short as possible. The incumbent need to ensure he adherence to all the relevant instructions and technical standards and help customer to keep the systems in good working condition.

• Providing hotline or onsite support to customers for the system installed (during and after office hours 7x24)
• Provide regular maintenance service on site locally
• Must respond to customers’ concern and complaints in an adequate manner, always in the interest of Swisslog.
• Must have a sense for customer’s requirements and proactive thinking to turn the requirement into action.
• Must have an open eye for new investments the customers may undertake.
• Assist in commissioning and deployment during project implementation phase, provide on site assistance.
• Adequate trouble-shooting skill and capability to provide training to the customer’s maintenance staffs if necessary particularly with operations staff.
• Regular maintenance works provided on site with reviewing the operation and updating the knowledge regarding new installations and changed operational processes.

Application Requirements

What you need to succeed

• At least a Diploma holder in Mechanical/Electrical/Controls Engineering or equivalent.
• Min 1 year of working experience preferably in installation, commissioning and customer support services of industrial/process equipment.
• Independent and able to work under pressure, tight schedule and odd hours.
• Proactive with a strong customer and team focus.
• Working experience in automated material handling system is an added advantage but not essential.
• Proficiency in English is a must (both oral & written).
• Computer literate with good knowledge in using Microsoft Office applications (e.g. MS Excel).
• Good level of health and fitness and to be able to work safely at height.
• Efficient time management in the sense of result improvement.
• Willing to travel both domestically in short notice.
• Compliance to Safety regulation