Service Engineer

Intech FRC ( Fast Respones Center ) Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Performance bonus

Outpatient medical

Insurance coverage

Variable allowances

Annual leave up to 20 days

Professional training & development

Leadership growth opportunities

Job summary

Intech FRC is seeking a Field Service Engineer to inspect, maintain, repair, overhaul and commission rotating equipment, mainly pumps, across Malaysia and Southeast Asia. You will prepare service reports, analyze faults, and provide technical recommendations while traveling to customer sites and maintaining workshop tools.

A Diploma/degree in mechanical fields and 5 years' hands-on pump experience are required.

Qualifications

• Diploma or Degree in Mechanical Engineering, Mechatronics Engineering, or a related technical discipline.
• Minimum 5 years of hands‑on experience in industrial pumps, rotating equipment, or related mechanical maintenance and service activities.
• Proven experience in pump troubleshooting, overhaul, installation, commissioning, and field service support.
• Ability to independently plan, execute, and complete service assignments with minimal supervision.
• Strong problem‑solving and analytical skills for diagnosing equipment failures and recommending corrective actions.
• Experience preparing technical service reports and communicating findings to customers.
• Excellent time management and organizational skills to manage multiple site assignments effectively.
• Professional communication skills and the ability to build strong customer relationships.
• Valid Malaysian driving license and willingness to drive to customer locations.
• Willingness to travel frequently throughout Southern Malaysia and Singapore.

Responsibilities

• Perform inspection, maintenance, repair, overhaul, commissioning and troubleshooting activities on rotating equipment supported by the company.
• Identify equipment faults, assess operating or mechanical issues, and carry out appropriate corrective actions within the scope of the assignment.
• Support service jobs at customer sites in Malaysia and other Southeast Asian countries, as required.
• Prepare clear and accurate service reports documenting work performed, equipment condition, inspection findings, test results and outstanding issues.
• Analyze equipment failures and service findings, conduct root cause analysis where appropriate, and recommend practical corrective and preventive solutions to clients.
• Communicate technical findings and recommendations clearly to customers and relevant internal personnel.
• Maintain a clean, organized and safe workshop environment.
• Inspect, care for and maintain tools, machinery and other service equipment to ensure they remain in good working condition and are ready for use.
• Report damaged, defective or missing tools and equipment, and support proper storage and housekeeping practices.
• Attend face-to-face or online meetings with Sales Engineers and other relevant personnel when required to discuss service requirements, technical matters or customer needs.
• Coordinate professionally with customers and internal teams during service assignments and provide timely updates on job progress, findings and issues.
• Obtain and maintain a valid BOSIET certificate when required for offshore service assignments, in accordance with company requirements.
• Attend training, technical courses and skills-upgrading programmes, including overseas training when assigned, to maintain and improve technical competency.
• Work overtime, on weekends, public holidays or festive holidays when required by customer needs, subject to job-specific arrangements and applicable company policies.
• Carry out other reasonable, work-related duties assigned by management from time to time.

Skills

Pump troubleshooting

Field service

Technical reporting

Planning & execution

Customer communication

Time management

Driving license

Travel willingness

Education

Diploma or Bachelors in Mechanical/Mechatronics

Job description

To carry out inspection, maintenance, repair, overhaul, commissioning and troubleshooting of the rotating equipment (mainly pump) handled by Intech FRC. The role is responsible for delivering safe, reliable and professional field service, documenting findings and technical recommendations, and maintaining workshop tools and equipment in serviceable condition.

Key responsibilities:

A. Equipment Service and Technical Support

• Perform inspection, maintenance, repair, overhaul, commissioning and troubleshooting activities on rotating equipment supported by the company.
• Identify equipment faults, assess operating or mechanical issues, and carry out appropriate corrective actions within the scope of the assignment.
• Support service jobs at customer sites in Malaysia and other Southeast Asian countries, as required.

B. Service Reporting and Root Cause Analysis

• Prepare clear and accurate service reports documenting work performed, equipment condition, inspection findings, test results and outstanding issues.
• Analyze equipment failures and service findings, conduct root cause analysis where appropriate, and recommend practical corrective and preventive solutions to clients.
• Communicate technical findings and recommendations clearly to customers and relevant internal personnel.

C. Workshop, Tools and Equipment

• Maintain a clean, organized and safe workshop environment.
• Inspect, care for and maintain tools, machinery and other service equipment to ensure they remain in good working condition and are ready for use.
• Report damaged, defective or missing tools and equipment, and support proper storage and housekeeping practices.

D. Coordination and Customer Support

• Attend face-to-face or online meetings with Sales Engineers and other relevant personnel when required to discuss service requirements, technical matters or customer needs.
• Coordinate professionally with customers and internal teams during service assignments and provide timely updates on job progress, findings and issues.

E. Training, Certification and Continuous Development

• Obtain and maintain a valid BOSIET certificate when required for offshore service assignments, in accordance with company requirements.
• Attend training, technical courses and skills-upgrading programmes, including overseas training when assigned, to maintain and improve technical competency.

F. Other Duties

• Work overtime, on weekends, public holidays or festive holidays when required by customer needs, subject to job-specific arrangements and applicable company policies.
• Carry out other reasonable, work-related duties assigned by management from time to time.

Travel and Working Conditions

• Regular travel to customer sites within Malaysia and overseas, particularly within Southeast Asia, may be required to perform service assignments.
• Offshore work may berequired depending on customer and project needs. BOSIET certification is compulsory for relevant offshore assignments.
• Working hours may vary according to site conditions, customer schedules and operational requirements. Overtime, weekend and holiday work may be required on a case-by-case basis.
• The position may involve travel overseas for training or competency development when required by the company.

About you

• Diploma or Degree in Mechanical Engineering, Mechatronics Engineering, or a related technical discipline.
• Minimum 5 years of hands‑on experience in industrial pumps, rotating equipment, or related mechanical maintenance and service activities.
• Proven experience in pump troubleshooting, overhaul, installation, commissioning, and field service support.
• Ability to independently plan, execute, and complete service assignments with minimal supervision.
• Strong problem‑solving and analytical skills for diagnosing equipment failures and recommending corrective actions.
• Experience preparing technical service reports and communicating findings to customers.
• Excellent time management and organizational skills to manage multiple site assignments effectively.
• Professional communication skills and the ability to build strong customer relationships.
• Valid Malaysian driving license and willingness to drive to customer locations.
• Willingness to travel frequently throughout Southern Malaysia and Singapore.

Performance Bonus: subject to individual & company performance

Outpatient Medical: outpatient medical treatment and dental.

Insurance Coverage: GPA & GHS

Variable Allowances: as per table

Annual leave: above statutory days, an extra one day up to a maximum 20 days per annum

Professional Training & Development

Opportunity to work independently and grow into senior technical leadership roles

About us

Intech FRC is a service-focused organization supporting rotating equipment and pump solutions across Southern Malaysia and Singapore.