Service Desk Engineer (L1) - Japanese - N

Two95 International Inc.; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Two95 International Inc. in Kuala Lumpur is seeking a Service Desk Engineer (L1) who can speak, read, and write in Japanese.

The role requires 8+ years of experience supporting computer systems, hardware, or software and delivering strong customer-focused IT support. Responsibilities include first-line contact via phone, chat, or email, remote troubleshooting, guiding customers through problem-solving, and logging all events and resolutions.

Qualifications

• Responds to queries, runs diagnostic programs, isolates problems, and implements solutions.
• Must communicate effectively to understand problems and explain solutions.
• Customer-oriented and patient when dealing with difficult customers.

Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over the phone, chat or email.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Walk the customer through the problem-solving process.
• Provide accurate information on IT products or services.
• Respond to email messages for customers seeking help.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.

Skills

Technical support

Customer service

Communication skills

Japanese language

Job description

We are looking for Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) with 8+ years of experience.

Requirements

• Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
• Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
• They must also be customer-oriented and patient to deal with difficult customers.
  The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.

• Performing remote troubleshooting through diagnostic techniques and pertinent questions

• Walk the customer through the problem-solving process.

• Provide accurate information on IT products or services.

• Respond to email messages for customers seeking help.

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information