Service Desk Admin – Entry-Level, 24/7 Support

NTT Ltd Group Services United Kingdom Limited; Cyberjaya; On-site; MYR 33,000 - 51,000; Full time

Job summary

NTT DATA is seeking an on-site Managed Services Client Service Desk Administrator to support the service desk operations. You will assist with coordinating requests, maintaining documentation, and ensuring timely escalation of critical issues.

The role requires basic to moderate experience in technology and call center environments, with strong attention to detail and excellent written and verbal communication. On-site work will be required as part of a structured roster.

Qualifications

• High school certification or diploma or equivalent required.
• Basic to moderate experience in technology industry and call centre environment.
• Good verbal and written communication skills; able to interact with various stakeholders.

Responsibilities

• Provides administrative support to the Managed Services Client Service Desk team.
• Performs entry level administrative tasks as required by the team.
• Ensures correct escalation procedures are followed on all critical calls and requests.
• Receives, validates, and logs client requests with details.
• Assists with analyzing escalation requests to ensure proper categorization and prioritization.
• Keeps all tickets and related documents up to date.

Skills

Verbal and written communication

Attention to detail

Stakeholder interaction

24x7 shift readiness

Education

High School Certification or diploma or equivalent

Job description

NTT DATA is seeking an on-site Managed Services Client Service Desk Administrator to support the service desk operations. You will assist with coordinating requests, maintaining documentation, and ensuring timely escalation of critical issues.

The role requires basic to moderate experience in technology and call center environments, with strong attention to detail and excellent written and verbal communication. On-site work will be required as part of a structured roster.