Service Desk Administrator - 24/7 Support & Escalations

NTT America, Inc.; Cyberjaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

NTT DATA in Malaysia is seeking a Managed Services Client Service Desk Administrator to support the service desk operations on-site in Cyberjaya. This is an entry-level administrative role focused on coordinating service requests, logging details, and ensuring smooth incident resolution and service delivery.

You will work with the client service desk team, maintain documentation, and assist with escalation procedures, while communicating effectively with stakeholders across the organization.

Qualifications

• Basic to moderate level experience in the technology industry and call centre environment.
• Academic qualifications include high school diploma or equivalent.
• Ability to work in a 24x7 shift roster.

Responsibilities

• Provides administrative support to the Managed Services Client Service Desk team.
• Performs entry level administrative tasks as required by the team.
• Ensures escalation procedures are followed on critical calls and requests.
• Receives, validates, and logs client requests with details.
• Helps analyze escalation requests for proper categorization and prioritization.
• Maintains all relevant ticket documents and client information.
• Performs other related tasks as required.

Skills

Ambitious self-starter

Attention to detail

Verbal and written communication

Stakeholder interaction

Education

High School Certification or diploma or equivalent

Job description

NTT DATA in Malaysia is seeking a Managed Services Client Service Desk Administrator to support the service desk operations on-site in Cyberjaya. This is an entry-level administrative role focused on coordinating service requests, logging details, and ensuring smooth incident resolution and service delivery.

You will work with the client service desk team, maintain documentation, and assist with escalation procedures, while communicating effectively with stakeholders across the organization.