Service Desk Officer

NTT America, Inc.; Cyberjaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

NTT DATA in Malaysia is seeking a Managed Services Client Service Desk Administrator to support the service desk operations on-site in Cyberjaya. This is an entry-level administrative role focused on coordinating service requests, logging details, and ensuring smooth incident resolution and service delivery.

You will work with the client service desk team, maintain documentation, and assist with escalation procedures, while communicating effectively with stakeholders across the organization.

Qualifications

• Basic to moderate level experience in the technology industry and call centre environment.
• Academic qualifications include high school diploma or equivalent.
• Ability to work in a 24x7 shift roster.

Responsibilities

• Provides administrative support to the Managed Services Client Service Desk team.
• Performs entry level administrative tasks as required by the team.
• Ensures escalation procedures are followed on critical calls and requests.
• Receives, validates, and logs client requests with details.
• Helps analyze escalation requests for proper categorization and prioritization.
• Maintains all relevant ticket documents and client information.
• Performs other related tasks as required.

Skills

Ambitious self-starter

Attention to detail

Verbal and written communication

Stakeholder interaction

Education

High School Certification or diploma or equivalent

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.

This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

Key responsibilities:

• Provides an administrative support service to the Managed Services Client Service Desk team.

• Provides entry level administrative tasks as required by the team.

• Ensure the correct escalation procedure is followed on all critical calls and requests.

• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.

• Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.

• Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.

• Performs any other related task as required.

To thrive in this role, you need to have:

• Ambitious self-starter with the ability to work under general direction.

• Ability to use sound judgment to escalated issue to a higher level.

• Displays a methodical in approach to ticket resolution.

• Demonstrates ability to interact with a variety of stakeholders.

• Demonstrates required integrity to ensure excellent client service and retention.

• Good attention to detail and client focused.

• Strong and effective verbal and written communication skills.

• Ability to work in 24X7 shift structure, based on a defined roster as required.

Academic qualifications and certifications:

• High School Certification or diploma or equivalent.

Required experience:

• Basic to moderate level years of experience

• Basic to moderate level experience level in the Technology Industry and Call Centre environment

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.