Frontline IT Service Desk Agent | Incident Resolution

NTT DATA, Inc.; Subang Jaya; Presencial; MYR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual dinners

Company trips

Free parking

Descripción de la vacante

NTT DATA, Inc. in Malaysia is seeking a Managed Services Service Desk Agent to be the first point of contact for clients and vendors, handling calls, tickets and mailbox management while triaging incidents and providing timely updates.

Join NTT DATA Managed Services to support clients and vendors, grow your client-facing IT and communication skills, and own incident resolution with a focus on service quality in a fast-paced tech environment.

Formación

• Strong communication skills are essential in a client-facing service desk role.
• Experience in IT helpdesk environments is preferred.
• Ability to handle inquiries and triage incidents effectively.

Responsabilidades

• Handle calls, tickets and mail as first contact: triage incidents and send timely updates.
• Join NTT DATA Managed Services supporting clients and vendors.
• Grow client-facing IT and communication skills while owning incident resolution!

Conocimientos

Strong communication skills

IT helpdesk experience

Client-facing

Descripción del empleo

NTT DATA, Inc. in Malaysia is seeking a Managed Services Service Desk Agent to be the first point of contact for clients and vendors, handling calls, tickets and mailbox management while triaging incidents and providing timely updates.

Join NTT DATA Managed Services to support clients and vendors, grow your client-facing IT and communication skills, and own incident resolution with a focus on service quality in a fast-paced tech environment.