Service Delivery & Sales Admin Specialist

Ancile Solutions Sdn Bhd; Permatang Damar Laut; On-site; MYR 56,000 - 89,000; Full time

Job summary

Ancile Solutions Sdn Bhd, based in Penang, seeks a Service Delivery Executive to ensure successful delivery of IT services per SLAs. The role involves coordinating with technical, sales and support teams to meet client needs and drive service excellence.

The position also supports the sales team with administrative tasks, document preparation, quotations, POs, billing and delivery coordination. Full-time or contract options are available.

Qualifications

• Experience in IT services delivery and client management.
• Ability to coordinate with technical, sales and support teams.
• Strong organizational and time management skills.

Responsibilities

• Serve as the primary point of contact for service delivery with clients.
• Monitor service delivery performance and SLAs.
• Coordinate with internal teams to deliver client solutions.
• Identify and escalate service delivery issues promptly.
• Maintain records of client requirements and communications.
• Conduct service reviews and gather client feedback.
• Assist account managers with sales-related tasks.
• Process quotations, purchase orders, invoicing and deliveries.

Skills

Client coordination

SLAs

Cross-functional coordination

Service delivery

Job description

Ancile Solutions Sdn Bhd, based in Penang, seeks a Service Delivery Executive to ensure successful delivery of IT services per SLAs. The role involves coordinating with technical, sales and support teams to meet client needs and drive service excellence.

The position also supports the sales team with administrative tasks, document preparation, quotations, POs, billing and delivery coordination. Full-time or contract options are available.