Service Delivery Exec: Inside Sales & Client Support

Ancile Solutions Sdn Bhd; Bayan Lepas; On-site; MYR 33,000 - 67,000; Full time

Job summary

Ancile Solutions Sdn Bhd is seeking an Inside Sales Coordinator Cum Customer Support / Service Delivery Executive to ensure timely service delivery, manage SLAs, and support the sales team with admin tasks. You will coordinate with IT, sales, and support teams to align solutions with client needs.

The role requires strong communication, multitasking, and a proactive attitude. Penang-based position with a focus on IT services delivery and client satisfaction.

Qualifications

• At least SPM/STPM/A Level/Pre-U/Diploma qualification.
• 1–2 years of working experience in IT, Sales or a related field.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.

Responsibilities

• Serve as the primary point of contact for service delivery matters with clients.
• Monitor and manage service delivery performance and SLAs.
• Coordinate with technical, sales, and support teams to deliver solutions aligned with client needs.
• Identify and assign service delivery issues to engineers or escalations promptly.
• Maintain detailed records of client requirements, activities, and communications.
• Conduct regular service reviews and gather client feedback.
• Assist account manager to manage services sales related matters.
• Provide administrative field sales support to Account Managers, source for products, prepare quotations, follow up with customers, process purchase orders, arrange billing and delivery.

Skills

Sales administration

Customer service mindset

Communication skills

Time management

Team player

Education

SPM/STPM/A Level/Pre-U/Diploma

Tools

CRM software

MS Office

ERP systems

Job description

Ancile Solutions Sdn Bhd is seeking an Inside Sales Coordinator Cum Customer Support / Service Delivery Executive to ensure timely service delivery, manage SLAs, and support the sales team with admin tasks. You will coordinate with IT, sales, and support teams to align solutions with client needs.

The role requires strong communication, multitasking, and a proactive attitude. Penang-based position with a focus on IT services delivery and client satisfaction.