Service & Delivery Engineer (AV Industry)

VEGA PROJECT SDN BHD; Subang Jaya; On-site; MYR 78,000 - 134,000; Full time

Job summary

VEGA PROJECT SDN BHD is seeking a Service & Delivery Engineer (AV Industry) to support AV deployment plans from start to finish, review drawings, and coordinate with vendors for timely delivery. You will perform installation, testing, and commissioning of AV systems, with on-site and remote troubleshooting to maintain system performance.

The role emphasizes client-facing service, guidance, and best-practice training, ensuring high satisfaction and continuous improvement in AV/UC solutions.

Qualifications

• Diploma or Bachelor's degree in Engineering, Information Technology, Audio Visual Technology, or a related field.
• Minimum 1 year of experience in AV service engineering, field support, or system commissioning (conferencing industry preferred).
• Proven experience working with AV brands such as Crestron, Extron, QSC, Biamp, Poly, Logitech, and similar technologies.
• Knowledge of AV-over-IP, UC platforms (Zoom, Teams, Webex), network fundamentals, and control programming.
• Proficiency in using technical tools, testing equipment, and MS Office Suite.

Responsibilities

• Support project teams in executing AV deployment plans from start to finish.
• Review engineering drawings, system schematics, and technical documentation to ensure accurate implementation.
• Coordinate with vendors, subcontractors, and internal teams for timely and quality project delivery.
• Perform installation, configuration, testing, and commissioning of AV and conferencing systems.
• Provide on-site and remote troubleshooting for hardware, software, and network-related AV issues.
• Conduct preventive and corrective maintenance to ensure optimal system performance.
• Serve as a technical point of contact for clients, addressing service requests and system inquiries.
• Provide technical guidance, system usage training, and best practices to end users.
• Ensure high service standards and maintain strong client satisfaction throughout the service lifecycle.
• Stay updated on emerging AV and conferencing technologies, firmware updates, and industry standards.
• Recommend improvements or upgrades to enhance system reliability and user experience.
• Conduct system evaluations and generate reports on performance and service outcomes.
• Maintain accurate service logs, technical reports, and system configuration records.
• Prepare service incident summaries and recommend long-term solutions.
• Ensure documentation complies with company and client requirements.

Skills

AV systems

Conferencing

Control systems

Networking

UC platforms

Education

Diploma or Bachelor's degree in Engineering, Information Technology, Audio Visual Technology, or a related field

Tools

MS Office Suite

Testing equipment

Job description

Service & Delivery Engineer (AV Industry)

Support project teams in executing AV deployment plans from start to finish.

Review engineering drawings, system schematics, and technical documentation to ensure accurate implementation.

Coordinate with vendors, subcontractors, and internal teams for timely and quality project delivery.

Technical Service & Support

Perform installation, configuration, testing, and commissioning of AV and conferencing systems.

Provide on-site and remote troubleshooting for hardware, software, and network-related AV issues.

Conduct preventive and corrective maintenance to ensure optimal system performance.

Client Support & Relationship Management

Serve as a technical point of contact for clients, addressing service requests and system inquiries.

Provide technical guidance, system usage training, and best practices to end users.

Ensure high service standards and maintain strong client satisfaction throughout the service lifecycle.

Stay updated on emerging AV and conferencing technologies, firmware updates, and industry standards.

Recommend improvements or upgrades to enhance system reliability and user experience.

Conduct system evaluations and generate reports on performance and service outcomes.

Documentation & Reporting

Maintain accurate service logs, technical reports, and system configuration records.

Prepare service incident summaries and recommend long-term solutions.

Ensure documentation complies with company and client requirements.

Professional Skills & Abilities

Strong technical understanding of AV and conferencing systems, including integration, control systems, DSPs, networking, and UC platforms.

Hands-on troubleshooting and diagnostic skills for AV hardware and software.

Excellent communication and client-handling abilities in both technical and non-technical settings.

Ability to read and interpret engineering drawings, signal flow diagrams, and network topologies.

Strong organizational and time-management skills for handling multiple service tasks.

Familiarity with remote monitoring tools, ticketing systems, and service workflows.

Qualifications

Diploma or Bachelor's degree in Engineering, Information Technology, Audio Visual Technology, or a related field.

Minimum 1 years of experience in AV service engineering, field support, or system commissioning (conferencing industry preferred).

Proven experience working with AV brands such as Crestron, Extron, QSC, Biamp, Poly, Logitech, and similar technologies.

Knowledge of AV-over-IP, UC platforms (Zoom, Teams, Webex), network fundamentals, and control programming.

Proficiency in using technical tools, testing equipment, and MS Office Suite.

Vega is a leading information technology business specialising in enterprise-level human interfacing technology integration, operations and ongoing maintenance. Vega focuses on unified communication technologies, collaboration technologies, experience-enhancing IoT devices and data management tools. We operate across all the major countries in the APAC market, delivering our services to a broad spectrum of clients from local SME's to government and non-commercial organisations to large multi-national enterprise clients.

Vega is a leading information technology business specialising in enterprise-level human interfacing technology integration, operations and ongoing maintenance. Vega focuses on unified communication technologies, collaboration technologies, experience-enhancing IoT devices and data management tools. We operate across all the major countries in the APAC market, delivering our services to a broad spectrum of clients from local SME's to government and non-commercial organisations to large multi-national enterprise clients.