IT Assistance Audio & Visual

Cyberjaya; Malaysia; On-site; MYR 24,000 - 36,000; Full time

Job summary

The IT Assistant (Audio & Visual) role focuses on the setup, operation, and maintenance of AV systems for meetings and events, including hybrid meetings, live streams, and recordings.

You will troubleshoot AV issues, manage inventory, and provide end-user support while coordinating with external vendors to ensure reliable and high-quality AV services across the organisation.

Qualifications

• Diploma or degree in IT, Multimedia, Electronics, or a related field.
• Working knowledge of AV systems including projectors, LED displays, audio mixers, cameras, and displays.
• Familiarity with AV control systems such as Crestron and Extron.
• Proficiency in video conferencing platforms such as Teams, Zoom, and Webex.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills to support users at different levels.

Responsibilities

• Set up, operate, and maintain AV equipment for meetings and events.
• Provide on-site AV support for meetings, conferences, and hybrid events.
• Support live streaming, recording, and hybrid meeting requirements.
• Perform pre-event testing and equipment checks to ensure reliability.
• Troubleshoot audio, video, and connectivity issues during meetings.
• Maintain AV asset inventory and service records.
• Coordinate with IT managers and external vendors for servicing and warranty claims.

Skills

AV systems knowledge

Crestron and Extron

Video conferencing platforms

Troubleshooting & problem-solving

Communication & interpersonal skills

Education

Diploma or degree in IT/Multimedia/Electronics

Job description

The IT Assistant (Audio & Visual) is responsible for the setup, operation, maintenance, and technical support of the organisation's audio-visual (AV) systems and equipment. The role provides AV support for meeting rooms, corporate events, hybrid meetings, live streaming, and recording activities.

The incumbent will be responsible for troubleshooting AV-related technical issues, maintaining equipment and inventory records, supporting end-users, coordinating with external vendors, and conducting preventive maintenance to ensure reliable, high-quality, and uninterrupted AV services across the organisation.

Key Responsibilities

AV Operations and Support

• Set up, operate, and maintain audio-visual equipment, including projectors, cameras, microphones, audio mixers, LED displays, video switchers, and related AV systems.
• Provide AV setup and on-site technical support for meeting rooms, conferences, corporate events, presentations, and other organisational activities.
• Support live streaming, video recording, and hybrid meeting requirements as needed.
• Conduct pre-event testing and equipment checks to ensure all AV systems are functioning properly before meetings and events.
• Provide technical support for video conferencing platforms and systems, including Microsoft Teams Rooms, Zoom, and Webex.
• Configure and troubleshoot audio, video, display, camera, microphone, and connectivity issues during virtual and hybrid meetings.
• Assist users with the operation of video conferencing and meeting room equipment.

Troubleshooting and Technical Support

• Diagnose, troubleshoot, and resolve AV-related technical issues involving audio, visual, control, and conferencing systems.
• Perform basic fault finding, equipment testing, and corrective actions to minimise service disruptions.
• Escalate complex technical issues to the IT Manager, relevant technical teams, or external vendors where required.
• Maintain records of reported AV issues, troubleshooting activities, and resolutions.

AV Asset and Inventory Management

• Maintain accurate records of AV equipment, accessories, and related IT assets.
• Conduct periodic physical inventory checks and asset audits to ensure equipment records remain accurate and up to date.
• Monitor the condition, availability, and utilisation of AV equipment.
• Ensure AV equipment is properly stored, handled, and maintained.

Preventive Maintenance

• Carry out scheduled preventive maintenance and routine inspections of AV equipment and systems.
• Identify potential equipment failures or performance issues and recommend appropriate corrective or preventive actions.
• Maintain documentation and performance reports relating to AV maintenance and equipment condition.

End-User Support and Training

• Provide guidance and technical assistance to staff and end-users on the proper use of AV systems and meeting room equipment.
• Conduct basic user training and demonstrations on AV equipment and video conferencing systems.
• Develop or maintain simple user guides and reference materials where required.
• Liaise with external AV vendors and service providers for equipment servicing, repairs, maintenance, warranty claims, and technical support.
• Coordinate service appointments and follow up on outstanding technical issues to ensure timely resolution.
• Assist in evaluating equipment and service requirements and provide relevant technical input to the IT Manager.

Multi-Campus and Other Support

• Provide occasional AV technical support across multiple campuses based on operational requirements.
• Assist with AV-related projects, equipment upgrades, system installations, and implementation activities.
• Support other ICT-related activities and assignments as directed by the IT Manager.

Skills and Experiences

Required Qualifications

• Diploma or Degree in Information Technology, Multimedia, Electronics, Audio Visual Technology, or a related field.
• Working knowledge of AV systems and equipment, including projectors, LED displays, audio mixers, wireless microphones, cameras, and video switchers.
• Familiarity with AV control systems such as Crestron and Extron.
• Proficiency in video conferencing platforms, including Microsoft Teams, Zoom, and Webex.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills, with the ability to provide technical support to users at different levels.

Preferred Qualifications

• Prior experience in AV systems support, ICT support, or a similar technical role.
• Experience supporting corporate meetings, conferences, events, hybrid meetings, live streaming, or video recording.
• Experience with AV control systems, room automation, and integrated meeting room solutions.
• Experience coordinating with external vendors for equipment servicing, maintenance, and warranty support.
• Basic knowledge of networking and connectivity concepts relevant to AV and video conferencing systems.
• Audio-Visual Systems & Equipment
• AV Troubleshooting & Technical Support