AV Deployment & Service Engineer: Field Support

VEGA PROJECT SDN BHD; Subang Jaya; On-site; MYR 78,000 - 134,000; Full time

Job summary

VEGA PROJECT SDN BHD is seeking a Service & Delivery Engineer (AV Industry) to support AV deployment plans from start to finish, review drawings, and coordinate with vendors for timely delivery. You will perform installation, testing, and commissioning of AV systems, with on-site and remote troubleshooting to maintain system performance.

The role emphasizes client-facing service, guidance, and best-practice training, ensuring high satisfaction and continuous improvement in AV/UC solutions.

Qualifications

• Diploma or Bachelor's degree in Engineering, Information Technology, Audio Visual Technology, or a related field.
• Minimum 1 year of experience in AV service engineering, field support, or system commissioning (conferencing industry preferred).
• Proven experience working with AV brands such as Crestron, Extron, QSC, Biamp, Poly, Logitech, and similar technologies.
• Knowledge of AV-over-IP, UC platforms (Zoom, Teams, Webex), network fundamentals, and control programming.
• Proficiency in using technical tools, testing equipment, and MS Office Suite.

Responsibilities

• Support project teams in executing AV deployment plans from start to finish.
• Review engineering drawings, system schematics, and technical documentation to ensure accurate implementation.
• Coordinate with vendors, subcontractors, and internal teams for timely and quality project delivery.
• Perform installation, configuration, testing, and commissioning of AV and conferencing systems.
• Provide on-site and remote troubleshooting for hardware, software, and network-related AV issues.
• Conduct preventive and corrective maintenance to ensure optimal system performance.
• Serve as a technical point of contact for clients, addressing service requests and system inquiries.
• Provide technical guidance, system usage training, and best practices to end users.
• Ensure high service standards and maintain strong client satisfaction throughout the service lifecycle.
• Stay updated on emerging AV and conferencing technologies, firmware updates, and industry standards.
• Recommend improvements or upgrades to enhance system reliability and user experience.
• Conduct system evaluations and generate reports on performance and service outcomes.
• Maintain accurate service logs, technical reports, and system configuration records.
• Prepare service incident summaries and recommend long-term solutions.
• Ensure documentation complies with company and client requirements.

Skills

AV systems

Conferencing

Control systems

Networking

UC platforms

Education

Diploma or Bachelor's degree in Engineering, Information Technology, Audio Visual Technology, or a related field

Tools

MS Office Suite

Testing equipment

Job description

VEGA PROJECT SDN BHD is seeking a Service & Delivery Engineer (AV Industry) to support AV deployment plans from start to finish, review drawings, and coordinate with vendors for timely delivery. You will perform installation, testing, and commissioning of AV systems, with on-site and remote troubleshooting to maintain system performance.

The role emphasizes client-facing service, guidance, and best-practice training, ensuring high satisfaction and continuous improvement in AV/UC solutions.