Service Crew - The Industry (The Five)

Brick House; Petaling Jaya; On-site; MYR 25,000 - 38,000; Full time

Job summary

Brick House in Malaysia is seeking a Cafe Service Crew to join our cafe team. You will be responsible for taking orders, preparing and serving food and beverages, and maintaining a clean, organized cafe area to ensure a positive customer experience.

You will greet customers, operate the POS system, handle cash, and assist with opening and closing duties. Prior customer service or food service experience is preferred, with a willingness to learn and adapt in a fast-paced environment.

Qualifications

• Previous experience in a customer service or food service role preferred.
• Ability to work in a fast-paced environment and multitask effectively.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to follow instructions and work independently as well as part of a team.
• Basic math skills for handling cash transactions and making change.
• Willingness to learn and adapt to new tasks and procedures.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet customers in a friendly and welcoming manner.
• Take customer orders accurately and efficiently, utilizing our point-of-sale system.
• Prepare a variety of food and beverage items, following standardized recipes and quality standards.
• Operate coffee machines, blenders, grills, and other kitchen equipment safely and effectively.
• Serve food and beverages promptly and courteously, ensuring orders are correct and presented attractively.
• Maintain cleanliness and sanitation standards in the cafe area, including cleaning tables, counters, equipment, and utensils.
• Monitor and restock inventory of food, beverages, and supplies as needed.
• Follow proper food safety procedures to ensure the health and safety of customers and staff.
• Assist with opening and closing duties, such as setting up and breaking down equipment, cleaning, and restocking.
• Handle customer inquiries, comments, and complaints professionally and promptly, seeking assistance from management when necessary.
• Collaborate with team members to ensure efficient and effective operations during busy periods.
• Adhere to company policies, procedures, and standards at all times.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Cash handling

Tools

Point-of-sale system

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We believe in transforming challenges into opportunities. Our mission is to empower businesses with innovative solutions that drive success and create lasting impact. We foster a culture by ensuring our core value (D.I.E.T) Diversity, Integrity, Excellence and Teamwork for continuous improvement and embrace new ideas that push the boundaries of what's possible

Job Summary:

Job Title: Cafe Service Crew

Job Summary:
As a Cafe Crew Member, you will be an integral part of our cafe team, responsible for providing exceptional customer service and ensuring the smooth operation of daily cafe activities. Your primary duties will include taking customer orders, preparing and serving food and beverages, maintaining cleanliness and organization in the cafe area, and assisting with various tasks to ensure a positive experience for our patrons.

Responsibilities:

• Greet customers in a friendly and welcoming manner.
• Take customer orders accurately and efficiently, utilizing our point-of-sale system.
• Prepare a variety of food and beverage items, following standardized recipes and quality standards.
• Operate coffee machines, blenders, grills, and other kitchen equipment safely and effectively.
• Serve food and beverages promptly and courteously, ensuring orders are correct and presented attractively.
• Maintain cleanliness and sanitation standards in the cafe area, including cleaning tables, counters, equipment, and utensils.
• Monitor and restock inventory of food, beverages, and supplies as needed.
• Follow proper food safety procedures to ensure the health and safety of customers and staff.
• Assist with opening and closing duties, such as setting up and breaking down equipment, cleaning, and restocking.
• Handle customer inquiries, comments, and complaints professionally and promptly, seeking assistance from management when necessary.
• Collaborate with team members to ensure efficient and effective operations during busy periods.
• Adhere to company policies, procedures, and standards at all times.

Qualifications:

• Previous experience in a customer service or food service role preferred.
• Ability to work in a fast-paced environment and multitask effectively.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to follow instructions and work independently as well as part of a team.
• Basic math skills for handling cash transactions and making change.
• Willingness to learn and adapt to new tasks and procedures.
• Availability to work flexible hours, including evenings, weekends, and holidays.