Service Crew

KBN Beef Noodle Sdn Bhd; Seremban; On-site; MYR 22,000 - 33,000; Full time

Benefits offered by this job

Rewards / Bonus

Special employee discounts

Medical allowance

Birthday benefits

Mobile phone purchase allowance

Workday meals provided

Car/Motorbike purchase allowance

training & development

Job summary

KBN Beef Noodle Sdn Bhd is seeking a Customer Service Crew to welcome and assist customers, take orders, and maintain high service standards in a fast-paced setting. Train in standard operating procedures to greet customers, take orders, serve food, prepare cutlery, and manage payments.

The role emphasizes friendly customer interaction, reliability, and the ability to upsell menu items while delivering accurate information and exceptional service to all guests.

Qualifications

• Preferably with previous service crew experience.
• Fresh candidates with a positive learning attitude are encouraged to apply.
• Good communication skills
• Friendly, polite, and comfortable interacting with customers.
• Able to work in a fast-paced environment.
• Responsible, punctual, and able to follow instructions.

Responsibilities

• Welcome and attend to customers; assist with orders.
• Follow SOP for customer service: Greeting customers; Taking orders; Serving food; Preparing cutleries; Clearing and cleaning tables; Handling payments.
• Promote new menu items and provide accurate product information.
• Upsell selected menu items as required by management.
• Assist customers in need, including elderly guests and families with young children.
• Handle delivery orders: pack accurately, monitor rider pick-up, and ensure smooth handover.
• Answer phone orders and arrange delivery when needed.
• Support opening duties: table setup, menu arrangement, and preparation.
• Support closing duties: cleaning floors, counters, washroom, and general area upkeep.
• Perform dishwashing duties on a rotation basis.
• Carry out any other tasks assigned by management.

Skills

Good communication

Customer interaction

Friendly demeanor

Fast-paced work

Punctuality

Job description

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Preferably with previous service crew experience.

Fresh candidates with a positive learning attitude are encouraged to apply.

Friendly, polite, and comfortable interacting with customers.

Able to work in a fast-paced environment.

Responsible, punctual, and able to follow instructions.

Requirement

• Preferably with previous service crew experience.
• Fresh candidates with a positive learning attitude are encouraged to apply.
• Good communication skills
• Friendly, polite, and comfortable interacting with customers.
• Able to work in a fast-paced environment.
• Responsible, punctual, and able to follow instructions.

Responsibility

• Welcome and attend to customers; assist with orders.
• Follow SOP for customer service:
  • Greeting customers
  • Taking orders
  • Serving food
  • Preparing cutleries
  • Clearing and cleaning tables
  • Handling payments
• Promote new menu items and provide accurate product information.
• Upsell selected menu items as required by management.
• Assist customers in need, including elderly guests and families with young children.
• Handle delivery orders: pack accurately, monitor rider pick-up, and ensure smooth handover.
• Answer phone orders and arrange delivery when needed.
• Support opening duties: table setup, menu arrangement, and preparation.
• Support closing duties: cleaning floors, counters, washroom, and general area upkeep.
• Perform dishwashing duties on a rotation basis.
• Carry out any other tasks assigned by management.

Benefits

• Rewards / Bonus
• Special employee discounts
• Medical allowance
• Birthday benefits
• Mobile phone purchase allowance
• Workday meals provided
• Car/Motorbike purchase allowance
• training & development