Service Crew (Cafe)

Lokl Coffee; Kuala Lumpur; On-site; MYR 23,000 - 29,000; Full time

Benefits offered by this job

Medical Coverage (panel/non-panel)

Day shift

Staff meals provided

Uniform provided

Near public transportation

Job summary

Jora Malaysia is hiring for a cafe role that focuses on delivering a welcoming guest experience. You will greet customers, understand preferences, and ensure orders are accurate and served promptly.

Strong English communication and friendly, proactive service are essential. The position follows a 5-day work week with day shifts from 7:30am to 5:00pm, and staff meals plus uniform are provided.

Qualifications

• Must be fluent in English.
• Excellent communication and interpersonal skills.
• Ability to handle difficult customers with empathy.
• Able to work in a fast-paced cafe environment.

Responsibilities

• Ensure smooth guest experience from entry to order fulfillment.
• Maintain cafe cleanliness and surroundings.
• Know menu items and make recommendations to customers.
• Greet customers cheerfully and engage with them.
• Coordinate with service and kitchen teams to ensure timely service.
• Manage reservations and table coordination in the cafe.
• Handle unpleasant conversations and diffuse upset customers.

Skills

Fluent English

Communication

Interpersonal skills

Team collaboration

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We're looking for vibrant individuals to join our team and ensure our customers have a good time at our café. If you love F&B, have a passion for coffee and love meeting people, we want to meet you!

Key responsibilities

Ensure smooth guest experience for customers: from stepping into the cafe, to getting their food accurately, within the promised time, to making them feel taken care of.

Ensure cleanliness in the cafe and its surrounding.

Understand each item in the menu, make recommendations and ensure customers are satisfied.

Ensure all guests feel welcomed, comfortable and well taken care of.

Greet customers in cheerful and welcoming manners, start a chat and engage with customers.

Manage customers' expectations by listening and responding to their preference or requests.

Coordinate reservations and table coordination in the cafe.

Coordinate with service and kitchen team members.

Manage unpleasant conversations and diffuse upset or uncomfortable customers.

About you

Fluency in English is a must, as you will be handling international customers.

Strong Communication Skills - greet customers in cheerful and welcoming manners, start a chat and engage with customers, display of pleasant non-verbal gestures.

Strong social awareness and interpersonal skills, manage customers' expectations by listening and responding to their preference or requests.

Reservations and table coordination in the cafe.

Coordination with service and kitchen team members. Because you won't be working alone, your collaboration skill is gold.

Creative skills, thinking and acting extra miles to provide outstanding guest experience.

Plus plus point +++: Having skills of managing unpleasant conversations, diffusing upset or uncomfortable (and sometimes, hangry) customers.

5-day working week

Medical Coverage (panel/non-panel)

Day shift (7.30am - 5.00pm)

Staff meals provided

Uniform provided

Near public transportation (5-min walk from LRT Masjid Jamek)

Position is only open to Malaysian/Malaysian Resident. We thank you for the applications, however, only shortlisted candidates will be contacted. You may consider your application to be unsuccessful if you don't hear from us after 30 days from your application date.