SERVICE CREW

zen ent sdn bhd; Puchong; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive remuneration

Skills development and training

Positive workplace culture

Career progression opportunities

Staff recognition

Job summary

zen ent sdn bhd is seeking a Service Crew member in Puchong, Selangor. The role focuses on delivering exceptional customer service and memorable dining experiences as the face of the establishment.

Responsibilities include greeting guests, taking orders, serving meals, and ensuring guest satisfaction while upholding health, safety, and cleanliness standards. Full-time position with opportunities for training and development.

Qualifications

• Previous experience in waiting staff or similar hospitality roles.
• Strong communication with diverse guests.
• Ability to work long shifts on your feet and maintain professionalism.

Responsibilities

• Greet guests warmly and seat them in designated areas.
• Present menus and provide recommendations based on guest preferences.
• Take accurate food and beverage orders and relay to kitchen/bar staff.
• Serve food and beverages promptly and ensure correct delivery to guests.
• Monitor guest satisfaction and respond to requests or concerns.
• Clear tables efficiently and maintain cleanliness and organization.

Skills

Communication skills

Guest interaction

Attention to detail

Team player

Stamina

Tools

POS system

Job description

About the role

We are seeking a Service Crew member to join our hospitality team at zen ent sdn bhd, located in Puchong, Selangor. This is a full-time position that plays a vital role in delivering exceptional customer service and creating memorable dining experiences for our guests. As a Service Crew member, you will be the face of our establishment, responsible for providing attentive, professional service whilst maintaining the highest standards of hospitality. Your dedication to excellence will directly contribute to our reputation and guest satisfaction.

Key responsibilities

• Greet guests warmly and seat them in designated areas with a friendly and welcoming demeanour
• Present menus and provide recommendations based on guest preferences and dietary requirements
• Take accurate food and beverage orders and communicate them clearly to kitchen and bar staff
• Serve food and beverages promptly and professionally, ensuring all items are delivered to the correct guests
• Monitor guest satisfaction throughout their dining experience and respond promptly to any requests or concerns
• Clear tables efficiently and maintain high standards of cleanliness and organisation throughout the dining area
• Process payments accurately using the point-of-sale system and provide excellent checkout service
• Maintain knowledge of menu items, ingredients, allergens and specials to provide informed service
• Work collaboratively with kitchen, bar and housekeeping staff to ensure seamless service delivery
• Follow all health, safety and hygiene protocols to maintain a safe dining environment
• Assist with general dining area setup and breakdown as required

What we're looking for

• Previous experience as waiting staff or in a similar customer-facing hospitality role
• Strong communication skills with the ability to interact confidently with diverse guests
• Excellent attention to detail and ability to remember guest preferences
• Physical stamina to work long shifts on your feet whilst maintaining professionalism
• Ability to work efficiently in a fast-paced environment whilst remaining calm under pressure
• Team player mentality with a willingness to support colleagues and contribute to a positive work environment
• Knowledge of food safety, hygiene standards and service protocols
• Flexibility to work various shifts, including evenings, weekends and public holidays
• A professional appearance and impecable personal grooming standards
• Positive attitude and genuine passion for delivering exceptional guest experiences

What we offer

• Competitive remuneration
• Opportunities for skills development and training within the hospitality industry
• The chance to work with a passionate team dedicated to excellence
• We foster a positive workplace culture where your contributions are recognised and appreciated
• We support the professional growth and career progression of our dedicated staff members

About us

zen ent sdn bhd is a hospitality establishment committed to delivering outstanding service and creating exceptional experiences for our guests. Located in Puchong, Selangor, we pride ourselves on our dedication to quality, professionalism and guest satisfaction. Our team is driven by a passion for hospitality, and we believe that every interaction with our guests matters. We are building a workplace where our staff feel valued, motivated and proud to be part of our organisation.