Guest Experience Champion — Service Crew

zen ent sdn bhd; Puchong; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive remuneration

Skills development and training

Positive workplace culture

Career progression opportunities

Staff recognition

Job summary

zen ent sdn bhd is seeking a Service Crew member in Puchong, Selangor. The role focuses on delivering exceptional customer service and memorable dining experiences as the face of the establishment.

Responsibilities include greeting guests, taking orders, serving meals, and ensuring guest satisfaction while upholding health, safety, and cleanliness standards. Full-time position with opportunities for training and development.

Qualifications

• Previous experience in waiting staff or similar hospitality roles.
• Strong communication with diverse guests.
• Ability to work long shifts on your feet and maintain professionalism.

Responsibilities

• Greet guests warmly and seat them in designated areas.
• Present menus and provide recommendations based on guest preferences.
• Take accurate food and beverage orders and relay to kitchen/bar staff.
• Serve food and beverages promptly and ensure correct delivery to guests.
• Monitor guest satisfaction and respond to requests or concerns.
• Clear tables efficiently and maintain cleanliness and organization.

Skills

Communication skills

Guest interaction

Attention to detail

Team player

Stamina

Tools

POS system

Job description

zen ent sdn bhd is seeking a Service Crew member in Puchong, Selangor. The role focuses on delivering exceptional customer service and memorable dining experiences as the face of the establishment.

Responsibilities include greeting guests, taking orders, serving meals, and ensuring guest satisfaction while upholding health, safety, and cleanliness standards. Full-time position with opportunities for training and development.