Service Crew

REN'S Tea & Dining; Kuala Lumpur; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Staff meals

Allowances

Employee discounts

Health and wellness initiatives

Job summary

REN’S Tea & Dining is seeking motivated Service Crew to join our team in Kuala Lumpur. You will greet customers, take and serve orders, ensure timely delivery, and maintain a clean dining area while upholding SOPs and safety standards. Previous experience is not required, and fresh graduates are encouraged to apply.

We emphasise teamwork and customer-focused service in a fast-paced environment, with opportunities for staff meals, allowances, and employee discounts as part of our benefits.

Qualifications

• No prior experience required; training provided.
• Fresh graduates encouraged to apply.
• Positive attitude and strong customer service mindset.
• Good communication and teamwork skills.

Responsibilities

• Greet customers and provide friendly, efficient service.
• Take and serve food and beverage orders accurately.
• Ensure timely delivery of orders and customer satisfaction.
• Maintain cleanliness of dining area, service stations, and equipment.
• Handle customer inquiries and basic complaints professionally.
• Operate POS system and handle payments responsibly.
• Assist in daily opening and closing operations.
• Adhere to SOPs, food hygiene and safety regulations.
• Work closely with kitchen and bar team to ensure smooth operations.

Skills

Customer service

Communication

Teamwork

Shift work

Job description

About the role

We are seeking motivated and customer-focused individuals to join our team as Service Crew. This role is perfect for those who enjoy engaging with customers and ensuring a pleasant dining experience.

Key Responsibilities

• · Greet customers and provide friendly, efficient service
• · Take and serve food and beverage orders accurately
• · Ensure timely delivery of orders and customer satisfaction
• · Maintain cleanliness of dining area, service stations, and equipment
• · Handle customer inquiries and basic complaints professionally
• · Operate POS system and handle payments responsibly
• · Assist in daily opening and closing operations
• · Adhere to SOPs, food hygiene and safety regulations
• · Work closely with kitchen and bar team to ensure smooth operations
• · Local candidates are preferred

Requirements

• · No prior experience required (training provided)
• · Fresh graduates are encouraged to apply
• · Positive attitude and strong customer service mindset
• · Good communication and teamwork skills
• · Able to work in a fast-paced team environment· Able to work shifts, weekends, and public holidays
• · Candidates with prior relevant experience will be an advantage

What we offer

At REN'S Tea & Dining, we are committed to providing a supportive and collaborative work environment where our employees can thrive. We offer opportunities for career development and a range of benefits, including staff meals, allowances and employee discounts. We also prioritise the wellbeing of our team and provide access to various health and wellness initiatives.

About us

REN’S Tea & Dining is a premium tea-focused dining concept that modernises traditional Chinese tea culture into a contemporary lifestyle experience.

We aim to reposition tea not as a commodity or trend-driven beverage, but as a cultural ritual and modern social experience, thoughtfully positioned between specialty coffee culture and mass-market milk tea.