Service Advisor (Toyota Body & Paint Kulim)

Telagamas Motors Sdn. Bhd.; Kulim; On-site; MYR 24,000 - 42,000; Full time

Job summary

Telagamas Motors Sdn. Bhd. in Kedah seeks a Customer Service / Body & Paint Repair Coordinator to welcome customers, assess repair needs, and liaise with technicians and insurers to secure accurate estimates.

You will monitor progress, explain costs and timelines, ensure documentation is complete, and deliver repaired vehicles to customers, while maintaining a safe, organized reception area.

Qualifications

• Experience in automotive body & paint, accident repair, or customer service is an advantage.
• Good communication and interpersonal skills with a customer-focused attitude.
• Able to explain repair processes, costs, and timelines clearly to customers.
• Basic computer skills and ability to prepare service estimates and documentation.
• Strong problem-solving skills and ability to work well under pressure.
• Possess a valid driving licence and be able to drive customers' vehicles when required.

Responsibilities

• Welcome customers and assess vehicle body and paint repair requirements.
• Inspect vehicle damage and prepare accurate repair estimates and cost quotations.
• Explain repair procedures, costs, and estimated completion times to customers.
• Coordinate repair work with technicians, insurance companies, and other relevant parties.
• Monitor repair progress and keep customers informed of the repair status.
• Ensure all repair orders, insurance claims, and service documentation are completed accurately.
• Conduct a final inspection of repaired vehicles before delivery to ensure quality standards are met.
• Arrange vehicle delivery and explain the completed repairs to customers.
• Handle customer enquiries, feedback, and complaints professionally.
• Maintain a clean, organized, and safe reception and service area while complying with company policies and procedures.

Skills

Customer service

Communication

Problem solving

Driving licence

Job description

Welcome customers and assess vehicle body and paint repair requirements.

Inspect vehicle damage and prepare accurate repair estimates and cost quotations.

Explain repair procedures, costs, and estimated completion times to customers.

Coordinate repair work with technicians, insurance companies, and other relevant parties.

Monitor repair progress and keep customers informed of the repair status.

Ensure all repair orders, insurance claims, and service documentation are completed accurately.

Conduct a final inspection of repaired vehicles before delivery to ensure quality standards are met.

Arrange vehicle delivery and explain the completed repairs to customers.

Handle customer enquiries, feedback, and complaints professionally.

Maintain a clean, organized, and safe reception and service area while complying with company policies and procedures.

Job Requirements

Experience in automotive body & paint, accident repair, or customer service is an advantage.

Good communication and interpersonal skills with a customer-focused attitude.

Able to explain repair processes, costs, and timelines clearly to customers.

Basic computer skills and ability to prepare service estimates and documentation.

Strong problem-solving skills and ability to work well under pressure.

Possess a valid driving licence and be able to drive customers' vehicles when required.