Service Advisor - Glenmarie Branch

Sime Darby Motors; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Sime Darby Auto Selection Sdn Bhd is seeking a Service Advisor at its Lot33 Glenmarie branch. You will greet customers for appointments or walk-ins, perform vehicle checks, and identify upsell opportunities while coordinating repairs and service timing.

You will also maintain daily WIP records, communicate progress to customers, and generate accurate invoices. Prior experience in automotive customer experience is preferred, with a focus on reliable follow-up and customer satisfaction.

Qualifications

• Candidate must have 1–2 years in automotive customer experience roles.
• Experience in customer relationship handling is preferred.
• Background in engineering or automotive field is desirable.

Responsibilities

• Receive/assist customers with planned appointments and walk-ins.
• Carry out vehicle checks and identify upselling opportunities.
• Establish fixed completion times for work and communicate progress.
• Maintain daily work-in-progress and prepare accurate invoices.
• Follow up with customers to gauge satisfaction and resolve complaints.

Skills

Customer experience

Customer relationship

Communication

Education

SPM / Diploma / Degree in Automotive Engineering

Job description

Company Name : Sime Darby Auto Selection Sdn Bhd - Lot33 branch (Glenmarie)

Job Descriptions :

Receiving and Advising Customers

• Receive/assist customers with planned appointments and/or walk ins.
• Carry out a thorough check of the vehicle & identify all possible upselling.
• Establish an agreed fixed time of completion of the work to be carried out.

Daily control sheet/list

• Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.

Repair Order Monitoring

• Ensure all customers are kept well informed of the progress of their vehicles.
• Ensure that all additional upselling is communicated to the customers to obtain authorization where necessary.
• Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered.
• Carry out a daily analysis and update of all WIP open under your name.
• Communicate necessary information to the Officer- Customer relations in order to schedule an appointment for all vehicles to return where parts on order have arrived.

Hand-over of Vehicle After Service Stay

• Ensure that an accurate invoice is generated for all work carried out as per the customer’s request according to Company and principal guidelines.
• Explain the invoice in detail so as to create a value for money impression in the mind of the customer.

Post Service Follow-up

• Maintain customer file, (follow-up system) telephoning all customers to determine their level of satisfaction with the service they received.
• Settle all customer complaints promptly.

Job Requirements :

• Candidate must possess at least a Higher Secondary (SPM) or Diploma/Degree in Engineering (Automotive) or equivalent.
• Preferred 1-2 years of working experience in automotive industry Customer Experience role.
• Previous customer relationship role experience.

Sime Darby Motors is one of the major automotive players in the Asia-Pacific region with presence in Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. We are actively involved in the various parts of the value chain such as importation, assembly, distribution and retail.

The Motors Division has relationships with many vehicle manufacturers around the world. Together with our partners, we strive to address the current challenges faced by the automotive industry and endeavor to support and promote sustainability in the industry.