Service Advisor

Sime Darby Beyond Auto Sdn Bhd; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

Sime Darby Motors is seeking a Service Adviser to greet customers, manage appointment flow, and maintain meticulous service records. You will liaise with customers on work progress, obtain authorizations for additional work, and ensure timely updates and invoicing.

The role emphasizes accurate documentation and post-service follow-up to ensure high customer satisfaction. The ideal candidate has 1–2 years in automotive customer experience and a diploma or equivalent, with strong communication

Qualifications

• Must possess at least Higher Secondary (SPM) or Diploma in Engineering (Mechanical) or equivalent.
• Preferred 1-2 years of working experience in automotive industry Customer Experience role.
• Previous customer engagement or relationship role experience.

Responsibilities

• Receive and assist customers with planned appointments and walk-ins.
• Ensure customer and vehicle records are updated and accurate.
• Establish agreed fixed times of completion for work to be carried out.
• Maintain accurate records of all work checked in for the day, including carry forward vehicles.
• Keep customers well informed of the progress of their vehicles.
• Communicate all additional work required to customers and obtain authorization before work is carried out.
• Communicate new or updated agreed times of completion when necessary.
• Carry out daily WIP updates of all open repair orders.
• Generate accurate invoices for all work carried out according to Company and principal guidelines.
• Ensure all customers receive post-service follow-up calls to determine satisfaction levels.

Skills

Customer service

Communication

Education

Higher Secondary (SPM)

Diploma in Engineering (Mechanical)

Job description

This role involves receiving and assisting customers with planned appointments and walk-ins, managing repair orders, and ensuring accurate communication throughout the service process. You will maintain customer and vehicle records, monitor work progress, and handle post-service follow-up to ensure customer satisfaction.

Key responsibilities

• Receive and assist customers with planned appointments and walk-ins
• Ensure customer and vehicle records are updated and accurate
• Establish agreed fixed times of completion for work to be carried out
• Maintain accurate records of all work checked in for the day, including carry forward vehicles
• Keep customers well informed of the progress of their vehicles
• Communicate all additional work required to customers and obtain authorization before work is carried out
• Communicate new or updated agreed times of completion when necessary
• Carry out daily WIP updates of all open repair orders
• Generate accurate invoices for all work carried out according to Company and principal guidelines
• Ensure all customers receive post-service follow-up calls to determine satisfaction levels

About you

• Must possess at least Higher Secondary (SPM) or Diploma in Engineering (Mechanical) or equivalent
• Preferred 1-2 years of working experience in automotive industry Customer Experience role
• Previous customer engagement or relationship role experience

• How many years' experience do you have as a service adviser?

Sime Darby Motors is one of the major automotive players in the Asia-Pacific region with presence in Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. We are actively involved in the various parts of the value chain such as importation, assembly, distribution and retail.

The Motors Division has relationships with many vehicle manufacturers around the world. Together with our partners, we strive to address the current challenges faced by the automotive industry and endeavor to support and promote sustainability in the industry.

Sime Darby Motors is one of the major automotive players in the Asia-Pacific region with presence in Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. We are actively involved in the various parts of the value chain such as importation, assembly, distribution and retail.

The Motors Division has relationships with many vehicle manufacturers around the world. Together with our partners, we strive to address the current challenges faced by the automotive industry and endeavor to support and promote sustainability in the industry.