Service Advisor

Lunaseca Motors Sdn Bhd; Rawang; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Career development

Team-oriented culture

Flexible working arrangements

Job summary

Lunaseca Motors Sdn Bhd in Rawang, Selangor, is seeking a Service Advisor to join our customer service team in full-time capacity. You will be the primary contact for customers, delivering friendly and professional support, resolving enquiries, and representing our company with integrity.

You will handle inquiries via phone and email, provide product information, document interactions, meet targets, and collaborate with the team to ensure a seamless service experience.

Qualifications

• Strong communication skills and the ability to interact professionally with customers from diverse backgrounds.
• Excellent problem-solving abilities and a customer-focused mindset.
• Proficiency in using computer systems and common office software applications.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Patience and empathy when dealing with customer concerns and challenging situations.
• Organisational skills with the ability to manage multiple tasks and priorities effectively.
• Previous experience in a customer service or call centre environment is preferred.
• Fluency in English and Malay; additional language skills are advantageous.
• A positive attitude and willingness to learn and develop within the role.
• Availability to work according to business hours and operational requirements.

Responsibilities

• Handle customer enquiries and service requests via phone, email, and other communication channels with professionalism and courtesy
• Provide accurate information about products and services to assist customers in making informed decisions
• Resolve customer issues and complaints promptly, working towards mutually satisfactory solutions
• Document all customer interactions and transactions in the appropriate systems, maintaining detailed and accurate records
• Follow established procedures and protocols to ensure consistency in service delivery
• Identify opportunities to enhance customer satisfaction and escalate complex issues to supervisors or specialist teams when necessary
• Maintain product and service knowledge through regular training and updates
• Meet performance targets and key performance indicators set by management
• Contribute to a positive team environment by supporting colleagues and sharing best practices

Skills

Communication skills

Problem solving

Computer skills

Attention to detail

Empathy

Organisation

Customer service exp

Bilingual

Positive attitude

Flexible hours

Job description

About the role

We are seeking a Service Advisor/(s) to join our customer service team in a full-time capacity, based in Rawang, Selangor. In this role, you will be the primary point of contact for our customers, delivering exceptional service and support that builds lasting relationships. As a Service Advisor, you will play a crucial part in ensuring customer satisfaction, resolving enquiries efficiently, and representing our company with professionalism and dedication. Your role is essential to maintaining our reputation for excellence and contributing to the overall success of our customer service operations.

Key responsibilities

• Handle customer enquiries and service requests via phone, email, and other communication channels with professionalism and courtesy
• Provide accurate information about products and services to assist customers in making informed decisions
• Resolve customer issues and complaints promptly, working towards mutually satisfactory solutions
• Document all customer interactions and transactions in the appropriate systems, maintaining detailed and accurate records
• Follow established procedures and protocols to ensure consistency in service delivery
• Identify opportunities to enhance customer satisfaction and escalates complex issues to supervisors or specialist teams when necessary
• Maintain product and service knowledge through regular training and updates
• Meet performance targets and key performance indicators set by management
• Contribute to a positive team environment by supporting colleagues and sharing best practices

What we're looking for

• Strong communication skills with the ability to interact professionally with customers from diverse backgrounds
• Excellent problem-solving abilities and a customer-focused mindset
• Proficiency in using computer systems and common office software applications
• Ability to work in a fast-paced environment whilst maintaining accuracy and attention to detail
• Patience and empathy when dealing with customer concerns and challenging situations
• Organisational skills with the ability to manage multiple tasks and priorities effectively
• Previous experience in a customer service or call centre environment is preferred
• Fluency in English and Malay; additional language skills are advantageous
• A positive attitude and willingness to learn and develop within the role
• Availability to work according to business hours and operational requirements

What we offer

• Competitive salary and performance-based bonuses
• Opportunities for career advancement and professional development
• A vibrant and collaborative work culture that values teamwork and innovation
• Flexible working arrangements to support a healthy work-life balance

About us

Lunaseca Motors Sdn Bhd is a leading automotive service provider in Sungai Buloh and Rawang, Selangor. With over 10 years of experience in the industry, we are dedicated to delivering exceptional customer service and maintaining the highest standards of vehicle maintenance and repair. Our team of skilled technicians and service advisors work together to ensure that our customers' vehicles are kept in top-notch condition, providing them with peace of mind and a seamless service experience.