After-Sales Service Manager – Commercial Vehicles (Penang)

Indah Utara Enterprise Sdn.Bhd.; Penang; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Training & development

Professional environment

Leadership opportunity

Job summary

Indah Utara Enterprise Sdn.Bhd. in Penang seeks an experienced After-Sales Service Manager to lead its Isuzu commercial vehicle service and workshop operations. The role emphasizes fleet management, warranty handling and service performance to drive after-sales success.

You will oversee workshop activities, lead a team of Service Advisors, Foremen and Technicians, and ensure high customer satisfaction and efficient repairs. A strong automotive background and Isuzu exposure are preferred.

Qualifications

• Minimum 3–5 years in after-sales/service management
• Commercial vehicle/truck after-sales experience required
• Experience with Isuzu vehicles preferred
• Strong leadership, communication, and problem-solving skills
• Willing to work in Penang

Responsibilities

• Oversee daily Isuzu service and workshop operations
• Lead and supervise Service Advisors, Foremen and Technicians
• Monitor productivity, repair quality, and customer satisfaction
• Ensure proper vehicle diagnosis, repair and timely delivery
• Monitor service revenue, labour sales, parts sales and KPIs
• Coordinate with Parts, Sales and other departments to ensure smooth operations
• Ensure workshop safety, housekeeping and proper use and maintenance of equipment
• Prepare regular performance reports and implement continuous improvement initiatives

Skills

Leadership

Team management

Customer handling

Isuzu vehicle expertise

Diagnostics

Workshop management

Problem-solving

Safety compliance

Education

Automotive qualification

Tools

Isuzu diagnostic tools

Job description

After-Sales Service Manager – Commercial Vehicles (Penang)

We are looking for an experienced After-Sales Service Manager to lead our Isuzu commercial vehicle service and workshop operations in Penang, with a strong focus on commercial trucks, Isuzu vehicles, D-Max, fleet management and workshop operations.

The successful candidate will be responsible for overall workshop operations, team leadership, service performance, customer satisfaction, warranty management and after-sales business performance.

Key Responsibilities

• * Manage the daily operations of the Isuzu service and workshop department.
• *Lead and supervise Service Advisors, Foremen and Technicians.
• *Monitor workshop productivity, efficiency, repair quality and customer satisfaction.
• *Ensure proper vehicle diagnosis, repair and timely delivery of vehicles.
• *Monitor service revenue, labour sales, parts sales and departmental KPIs.
• *Ensure compliance with company SOPs and Isuzu service standards.
• *Handle customer complaints and resolve service-related issues professionally.
• *Monitor warranty claims, technical cases and supporting documentation.
• *Manage staff performance, manpower planning, training and development.
• *Coordinate closely with Parts, Sales and other departments to ensure smooth operations.
• *Ensure workshop safety, housekeeping and proper use and maintenance of equipment.
• *Prepare regular performance reports and implement continuous improvement initiatives.

Requirements

• *Minimum 3–5 years of relevant after-sales/service management experience.
• *Commercial vehicle or truck after-sales/service experience is required.
• *Experience with Isuzu vehicles is highly preferred.
• *Candidates with experience as Service Manager, Assistant Service Manager, Workshop Manager or equivalent are encouraged to apply.
• *Strong technical knowledge of commercial vehicle/truck servicing, repair and diagnostics.
• *Experience managing Service Advisors, Foremen and Technicians.
• *Experience managing workshop productivity, manpower and operational KPIs.
• *Strong leadership, communication, customer-handling and problem-solving skills.
• *Automotive-related qualification or technical certification is an advantage.
• *Must be willing to work in Penang.

Preferred Experience

• *Candidates with experience in the following areas are strongly encouraged to apply:
• *Commercial vehicle and truck workshops
• *Diesel engine servicing, diagnostics and repair
• *Fleet vehicle maintenance
• *Commercial vehicle warranty and technical claims
• *Workshop operations and after-sales management
• *Service and parts operations

Note: Candidates with experience primarily in passenger cars, buses or general automotive workshops without commercial vehicle/truck experience may not be suitable for this position.

What We Offer

• *Competitive salary package
• *Performance-based incentives
• *Training and development
• *Professional working environment
• *Opportunity to lead and develop a commercial vehicle after-sales team