Service Advisor

TAN CHONG EKSPRES AUTO SERVIS SDN BHD; Plentong; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

Medical Benefits

Learning & Development

Employee Engagement

Exclusive Staff Discount

Gym Facilities

Fitness Program - Muay Thai, Zumba, C•

Job summary

TAN CHONG EKSPRES AUTO SERVIS SDN BHD is seeking a Service Advisor in Johor to handle customer inquiries, schedule service appointments, and inform customers about vehicle readiness. You will explain repairs, advise on maintenance plans and prices, and write clear service orders.

You will collaborate with technicians to monitor progress and ensure timely completion. Applicants should have at least SPM or a diploma in automotive mechanical engineering, with 1 year of related experience and a

Qualifications

• Possess at least SPM, Professional Certificate or Diploma in Mechanical Engineering (Automotive).
• At least 1 year of working experience as Service Advisor in automotive workshop.
• Must have a valid driving license class D.

Responsibilities

• Answering the phone, scheduling service appointments, and informing customers when their vehicles are ready for pickup.
• Explain repairs to customers and advise on maintenance packages and estimated prices.
• Promote products and services confidently.
• Write service orders and describe problems and repairs.
• Work closely with Technicians to track vehicle progress and ensure readiness at promised time.
• Test drive vehicles to confirm service repairs.
• Maintain good housekeeping standards and orderly administrative work.
• Perform any additional tasks assigned by supervisor.

Skills

Customer service

Communication

Teamwork

Education

SPM/Professional Certificate/Diploma in Mechanical Engineering (Automotive)

Job description

Perform customer service duties i.e. answering the phone, scheduling service appointment and calling customers to inform them their vehicles are ready to pick up, explaining repairs to customers, advice customer on the maintenance packages and estimated price and etc.

Promote products and services confidently

Writing service orders and description of problems and repairs

Work closely with Technician to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time

Test drive vehicles to confirm service repairs

Maintaining good housekeeping standards and orderly administration work

Any additional job assigned by superior

Requirement:

Possess at least SPM, Professional Certificate, Diploma in Mechanical Engineering (Automotive)

Possess at least 1 year of working experience as Service Advisor in automotive workshop

Must have valid driving license class D

Able to start immediately will be an added advantage

Additional Requirements:

Compassionate and patient attitude

Confident and professional communication skills

Technical knowledge in mechanical and engineering

Ability to work to deadlines and targets

Strong teamwork skills

Valid driving license

Tan Chong Motor Holdings Berhad(“TCMH”) was incorporated in Malaysia in 1972 and listed on the Main Market of Bursa Malaysia Securities Berhad in 1974. From its humble beginning as a small distributor of motor vehicles back in the 1950s, TCMH has grown into a conglomerate involved in a myriad of business activities.

Today, TCMH operates as an investment holding company with principal activities in the assembly and distribution of passenger and commercial vehicles, after-sales services, spare parts retailing, education, trading and motor-related financial services such as hire purchase, insurance services, leasing and car subscription services, both domestically and internationally.

Tan Chong Motor Holdings Berhad(“TCMH”) was incorporated in Malaysia in 1972 and listed on the Main Market of Bursa Malaysia Securities Berhad in 1974. From its humble beginning as a small distributor of motor vehicles back in the 1950s, TCMH has grown into a conglomerate involved in a myriad of business activities.

Today, TCMH operates as an investment holding company with principal activities in the assembly and distribution of passenger and commercial vehicles, after-sales services, spare parts retailing, education, trading and motor-related financial services such as hire purchase, insurance services, leasing and car subscription services, both domestically and internationally.

Perks and benefits Medical Benefits Learning & Development Employee Engagement Exclusive Staff Discount Gym Facilites Fitness Program - Muay Thai, Zumba, Combat, Yoga