Executive, Customer Service

TAN CHONG GROUP; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Medical Benefits

Learning & Development

Employee Engagement

Exclusive Staff Discount

Gym Facilites

Fitness Program

Muay Thai

Zumba

Combat

Yoga

Job summary

Tan Chong Group is seeking a Customer Service Executive to join our team in Kuala Lumpur. You will be the front desk representative, handling customer inquiries, renewals, and claims while ensuring quality service across the group’s insurance operations.

You will follow up motor and non-motor renewals, liaise with subsidiaries, corporate clients and insurers, and assist branches with cover notes. Excellent communication and persistence are essential for success.

Qualifications

• Minimum 1-2 years of customer service or insurance industry experience.
• Knowledge of insurance products and operations is an advantage.
• Excellent communication and interpersonal skills.
• Ability to handle rejection and remain persistent.

Responsibilities

• Serve as Front Desk Service to ensure quality services being rendered to customers including inquiry, renewal and claims.
• Follow up renewals on both motor & non-motor renewals to ensure renewal reminders being convey to customers.
• To achieve renewal& new business target set by management for both motor & non motor renewal.
• Correspondence and interaction with group subsidiaries, corporate clients & insurers on both motor & non motor matters.
• Assist nationwide branches to issue cover notes when required.

Skills

Customer Service

Insurance Industry

Communication

Interpersonal Skills

Job description

Tan Chong Group, established in 1957, is a leading conglomerate with strong presence in the automotive, property, and financial services industries across Southeast Asia. As the force behind renowned brands such as Nissan, Renault, GAC, and UD Trucks, we are driven by innovation, excellence, and a passion for shaping the future of mobility. TCCL Sdn Bhd (Subsidiary of Tan Chong Group)) is looking for Customer Service Executive.

Job Description:

Serve as Front Desk Service to ensure quality services being rendered to customers including inquiry, renewal and claims.

Follow up renewals on both motor & non-motor renewals to ensure renewal reminders being convey to customers.

To achieve renewal& new business target set by management for both motor & non-motor renewal.

Correspondence and interaction with group subsidiaries, corporate clients & insurers on both motor & non motor matters.

Assist nationwide branches to issue cover notes when required.

Requirements:

Minimum 1-2 years of customer service or insurance industry experience.

Knowledge of insurance products and operations is an advantage.

Excellent communication and interpersonal skills.

Ability to handle rejection and remain persistent.

What We Offer:

Opportunities for career growth and internal promotion.

Ongoing professional training and development.

Permanent, full-time position.

Tan Chong Motor Holdings Berhad (“TCMH”) was incorporated in Malaysia in 1972 and listed on the Main Market of Bursa Malaysia Securities Berhad in 1974. From its humble beginning as a small distributor of motor vehicles back in the 1950s, TCMH has grown into a conglomerate involved in a myriad of business activities.

Today, TCMH operates as an investment holding company with principal activities in the assembly and distribution of passenger and commercial vehicles, after-sales services, spare parts retailing, education, trading and motor-related financial services such as hire purchase, insurance services, leasing and car subscription services, both domestically and internationally.

Tan Chong Motor Holdings Berhad (“TCMH”) was incorporated in Malaysia in 1972 and listed on the Main Market of Bursa Malaysia Securities Berhad in 1974. From its humble beginning as a small distributor of motor vehicles back in the 1950s, TCMH has grown into a conglomerate involved in a myriad of business activities.

Today, TCMH operates as an investment holding company with principal activities in the assembly and distribution of passenger and commercial vehicles, after-sales services, spare parts retailing, education, trading and motor-related financial services such as hire purchase, insurance services, leasing and car subscription services, both domestically and internationally.

Perks and benefits Medical Benefits Learning & Development Employee Engagement Exclusive Staff Discount Gym Facilites Fitness Program - Muay Thai, Zumba, Combat, Yoga