Service Advisor

WESTERN MOTOR SPORTS SDN BHD; Negeri Sembilan; On-site; MYR 28,000 - 50,000; Full time

Job summary

WESTERN MOTOR SPORTS SDN BHD is seeking a customer-focused Workshop Front Desk role in Negeri Sembilan. You will welcome customers, assess vehicle concerns, and explain recommended services clearly to ensure satisfaction.

You will coordinate workshop activities, schedule jobs, manage parts and inventory, and assist with invoices and payments. Ideal candidates have 1+ year in automotive service and a relevant certificate or diploma.

Qualifications

• 1+ year in automotive service or front desk
• Certificate or diploma in automotive studies or equivalent

Responsibilities

• Welcome customers, listen to vehicle concerns, and explain recommended services clearly
• Prepare accurate service estimates and update customers on progress and timelines
• Schedule jobs, assign work to technicians, and prioritise tasks to meet delivery times
• Track repair status and relay notes between technicians and customers
• Process invoices, warranty paperwork and payments with accuracy
• Order and manage spare parts, record inventory, and suggest maintenance packages

Skills

Customer service

Front desk

Communication

Microsoft Office

POS system

Inventory tracking

English

Bahasa Malaysia

Education

Diploma in automotive studies

Certificate in automotive studies

Tools

POS software

Workshop software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Welcome customers, listen to their vehicle concerns, and provide clear, friendly explanations of recommended services.
• Prepare accurate service estimates and keep customers updated on job progress and timelines.

Workshop Coordination

• Schedule jobs, assign work to technicians, and prioritise tasks to meet delivery times.
• Track repair status, ensure quality checks are completed, and relay technical notes between technicians and customers.
• Process invoices, warranty paperwork, and payment transactions with attention to accuracy.
• Order and manage spare parts, record inventory use, and suggest appropriate maintenance packages to customers.

Requirements

Qualifications & Experience

• Minimum 1 year experience in automotive service, workshop front desk, or a related customer-facing role.
• Certificate or diploma in automotive studies, technical training, or equivalent practical experience is preferred.

Hard Skills & Knowledge

• Basic understanding of vehicle systems and common maintenance tasks.
• Experience with appointment systems, invoicing, and parts ordering or inventory tracking.
• Proficiency in Microsoft Office and comfortable using point-of-sale or workshop management software.

Soft Skills & Qualities

• Clear verbal and written communication in English and Bahasa Malaysia.
• Patient, organised, and customer-focused with good record-keeping habits.

Requirement

Responsibilities

Customer Experience

• Welcome customers, listen to their vehicle concerns, and provide clear, friendly explanations of recommended services.
• Prepare accurate service estimates and keep customers updated on job progress and timelines.

Workshop Coordination

• Schedule jobs, assign work to technicians, and prioritise tasks to meet delivery times.
• Track repair status, ensure quality checks are completed, and relay technical notes between technicians and customers.

Admin & Sales Support

• Process invoices, warranty paperwork, and payment transactions with attention to accuracy.
• Order and manage spare parts, record inventory use, and suggest appropriate maintenance packages to customers.

Requirements

Qualifications & Experience

• Minimum 1 year experience in automotive service, workshop front desk, or a related customer-facing role.
• Certificate or diploma in automotive studies, technical training, or equivalent practical experience is preferred.

Hard Skills & Knowledge

• Basic understanding of vehicle systems and common maintenance tasks.
• Experience with appointment systems, invoicing, and parts ordering or inventory tracking.
• Proficiency in Microsoft Office and comfortable using point-of-sale or workshop management software.

Soft Skills & Qualities

• Clear verbal and written communication in English and Bahasa Malaysia.
• Patient, organised, and customer-focused with good record-keeping habits.

Responsibility

Ready to be the friendly face of our workshop? If you enjoy hands-on service and clear communication, you'll enjoy working with us at WESTERN MOTOR SPORTS SDN BHD, a local automotive team that keeps vehicles safe and customers smiling.

As a builder of great service experiences, you will create smooth booking-to-collection journeys, improve how customers interact with our workshop, and help scale our service processes for more consistent outcomes.

Your Growth & Impact

• Broaden your hands-on vehicle knowledge through daily interaction with technicians and real service cases.
• Build customer relationship skills by managing bookings, estimates, and follow-ups.
• Gain cross-functional experience that prepares you for senior workshop or service roles.
• Expand your professional network with suppliers, technicians, and regular customers.