Service Advisor

Sime Motors; Kuala Lumpur; On-site; MYR 42,000 - 48,000; Full time

Job summary

Sime Darby Auto Hyundai Sdn. Bhd. in Ara Damansara, Selangor, Malaysia is seeking a Service Advisor to welcome customers, coordinate planned appointments or walk-ins, and perform thorough vehicle checks to identify upsell opportunities and agreed completion times.

You will maintain daily control sheets, monitor repair orders, keep customers informed of progress, and follow up on satisfaction with accurate invoicing and post-service communication.

Responsibilities

• Receive and assist customers with planned appointments and/or walk-ins
• Perform thorough vehicle checks and identify upsell opportunities
• Establish an agreed fixed time of completion for the work
• Maintain daily control sheets/work-in-progress opened under your name
• Keep customers informed of progress and upsell with authorization when needed
• Communicate updated times of completion due to additional work or parts on order
• Generate accurate invoices per work performed and explain them to customers
• Follow up with customers to determine satisfaction and resolve complaints

Job description

## Service AdvisorApply: Malaysia | Selangor | SDAH Ara Damansara (B201): Full time: Posted Today: End Date: September 25, 2026 (2 days left to apply): JR121620**Company :**Sime Darby Auto Hyundai Sdn. Bhd.**Receiving and Advising Customers** • Receive/assist customers with planned appointments and/or walk ins. • Carry out a thorough check of the vehicle & identify all possible upselling. • Establish an agreed fixed time of completion of the work to be carried out. **Daily control sheet/list** • Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles. **Repair Order Monitoring** • Ensure all customers are kept well informed of the progress of their vehicles. • Ensure that all additional upselling is communicated to the customers to obtain authorization where necessary. • Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered. • Carry out a daily analysis and update of all WIP open under your name. • Communicate necessary information to the Officer- Customer relations in order to schedule an appointment for all vehicles to return where parts on order have arrived. **Hand-over of Vehicle After Service Stay** • Ensure that an accurate invoice is generated for all work carried out as per the customer’s request according to Company and principal guidelines. • Explain the invoice in detail so as to create a value for money impression in the mind of the customer. **Post Service Follow-up** • Maintain customer file, (follow-up system) telephoning all customers to determine their level of satisfaction with the service they received. • Settle all customer complaints promptly.