Automotive Service Advisor: Client Care & Repairs

Sime Darby Auto Hyundai Sdn. Bhd.; Selangor; On-site; MYR 33,000 - 61,000; Full time

Job summary

Sime Darby Auto Hyundai Sdn. Bhd. in Malaysia seeks a frontline service adviser to receive and assist customers with planned appointments or walk-ins, and to perform thorough vehicle checks identifying upselling opportunities.

You will monitor repair orders, keep customers informed of progress, and schedule follow-ups to ensure timely service. Responsibilities include accurate invoicing and clear communication to customers about service status and costs, contributing to a positive

Responsibilities

• Receive/assist customers with planned appointments and/or walk-ins.
• Carry out a thorough check of the vehicle & identify upselling opportunities.
• Establish an agreed fixed time of completion of the work.
• Maintain an accurate daily control sheet/list of work checked in.
• Ensure customers are kept informed of progress on repairs and parts.
• Communicate updated completion times due to additional work or parts.
• Prepare accurate invoices and explain them to customers.

Job description

Sime Darby Auto Hyundai Sdn. Bhd. in Malaysia seeks a frontline service adviser to receive and assist customers with planned appointments or walk-ins, and to perform thorough vehicle checks identifying upselling opportunities.

You will monitor repair orders, keep customers informed of progress, and schedule follow-ups to ensure timely service. Responsibilities include accurate invoicing and clear communication to customers about service status and costs, contributing to a positive