Service Administration Specialist (night shift)

Mettler-Toledo, Inc.; Petaling Jaya; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

1.5 months contractual bonus

Medical and Dental benefits

MNC exposure

Job summary

Mettler Toledo is seeking personnel for a permanent night shift (8.00pm - 5.00am) in Malaysia to handle shared services activities including contracts, orders and invoicing. The role requires a Diploma/BS/BA in Business Admin, Statistics, Economics, Logistics, or related field and 2–3 years experience in a global shared services environment; English fluency is essential.

You'll manage billing plans, provide confirmations, resolve data discrepancies, and support continuous improvement initiatives

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related degree.
• Minimum 2-3 years relevant working experience in a shared services environment (global scope).
• Fluent in English; knowledge of other Asian languages is a plus.

Responsibilities

• Ensure timely and accurate processing of service contracts, orders, and invoicing.
• Manage billing plans; prepare and close invoices and proforma invoices on time.
• Investigate and resolve data/order errors; communicate with stakeholders.
• Address customer inquiries promptly to maintain excellent service.
• Provide order and contracts confirmations to customers.
• Review documentation and ensure adherence to procedures; schedule work within timeframes.
• Achieve KPIs and support cost reduction or process improvement initiatives.

Skills

Fluent English

Education

Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related degree

Job description

Our Opening and Your Responsibilities

• Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
• Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
• Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
• Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
• Provide order and contracts confirmations to customers
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy and speed of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI’s) and meet Development Plans
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

Mandatory:

• Permanent employment for night shift (8.00pm - 5.00am) Mon-Fri
• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
• Minimum 2-3 years relevant working experience in shared services environment (global scope)
• Fluent in English. Knowledge of other Asian languages an added asset
• A good team player with ability to work cross culture and function.

Preferred:

• Flexible to work in different global time zones for meetings and calls

Our Offer to You

• 1.5 months contractual bonus
• MNC exposure
• Medical and Dental benefits

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.