Service Administration Specialist (Japanese Language)

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

1.5 months contractual bonus

Medical and Dental benefits

MNC exposure

Job summary

Mettler-Toledo International, Inc is seeking a Customer Support professional in Malaysia to manage customer inquiries via email, ensuring timely responses and accurate documentation. You will handle account-related requests, coordinate with internal teams, and strive to improve service quality across global time zones.

Ideal candidates have a Diploma or BS/BA in related fields, fluent English and Japanese, and the ability to work cross-culturally.

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related field.
• Fluent in English and Japanese (reading, writing, speaking).
• Team player capable of cross-cultural collaboration.

Responsibilities

• Serve as the primary contact for customers by managing inquiries via mailbox and providing timely responses within SLA timeframes.
• Handle customer service requests including routine calibration, installation, breakdown with high standards and clear communication.
• Assist in managing customer accounts, including copies of invoices, certificates, documents, and follow-up communications.
• Monitor emails and collaborate with relevant departments to resolve issues delaying contracts or orders.
• Identify, analyze, and resolve errors related to customer inquiries with internal teams to implement corrective actions.
• Proactively identify opportunities to improve customer experience and provide feedback to departments.
• Participate in ongoing training to stay updated on products, services, and best practices.

Skills

English (Fluent)

Japanese (Fluent)

Team player

Education

Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related degree

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• Serve as the primary point of contact for
  customers by managing inquiries received via the mailbox, providing timely
  support and responses to ensure all customer requests are fulfilled within the
  agreed service level agreement (SLA) timeframes.


• Handle customer service request, including
  routine calibration, installation, breakdown accurately and efficiently,
  maintaining high standards and clear communication


• Assist in managing customer accounts, including
  providing copies of invoices, certificate, documents and follow-up
  communications


• Monitor and manage any emails, working with
  relevant departments, to resolve issues that could delay customer contract or
  order fulfillment


• Identify, analyze, and resolve errors related to customer’s
  inquiries, collaborating with internal teams to implement corrective actions
  and prevent recurrence


• Proactively identify opportunities to improve
  customer experience and provide feedback to relevant departments


• Participate in ongoing training to stay updated
  on products, services, and best customer service practices while adhering to
  quality standards and policies


• Receive and carry out directions as provided by
  team leader


• Always demonstrate accuracy and speed of work


• Review documentation and work according to procedures
  laid out


• Schedule work to be completed within set
  timeframes


• Communicate with teams/peers and team leaders to
  optimize work completion


• Ensure company guidelines and policies are always
  met


• Achieve Key Performance Indicators (KPI’s) and
  meet Development Plans


• Support service and customer priority strategies


• Support cost reduction and/ or process
  improvement initiatives

What You Need to Succeed

• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree


• Fluent in English & Japanese language (read, write, speak)


• A good team player with ability to work cross culture and function.

Preferred

Flexible to work in different global time zones for meetings and calls

Our Offer to You

• 1.5 months contractual bonus


• MNC exposure


• Medical and Dental benefits

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit ushere.