Service Administration Specialist

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

1.5 months contractual bonus

MNC exposure

Medical and Dental benefits

Job summary

METTLER TOLEDO is seeking a billing and service-contract specialist to join our global shared services team in Malaysia. You will process service contracts and orders in SAP CRM, manage billing plans, and ensure invoices are completed accurately and on time.

You will address customer inquiries, provide confirmations, collaborate with team leaders across time zones, and contribute to KPI achievement and process improvements while upholding company policies.

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related degree
• Minimum 2-3 years relevant working experience in shared services environment (global scope)
• Fluent in English; knowledge of other Asian languages an added asset
• A good team player with ability to work cross culture and function.

Responsibilities

• Process service contracts, orders and invoicing in SAP CRM with timely housekeeping
• Manage billing plans and ensure all invoices and proforma invoices are prepared and closed on time
• Investigate and resolve errors or discrepancies in orders or data; coordinate with stakeholders to resolve issues promptly
• Address customer inquiries and requests promptly to provide excellent service
• Provide order and contracts confirmations to customers
• Receive directions from team leader and schedule work to meet deadlines
• Ensure accuracy and speed of work; review documentation against procedures
• Communicate with teams and team leaders to optimize work completion
• Adhere to company guidelines and policies and achieve KPIs and development plans
• Support service priorities and cost reduction/process improvement initiatives

Skills

Fluent English

Team player cross-cultural

Education

Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related

Job description

Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM


• Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction


• Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly


• Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication


• Provide order and contracts confirmations to customers


• Receive and carry out directions as provided by team leader


• Always demonstrate accuracy and speed of work


• Review documentation and work according to procedures laid out


• Schedule work to be completed within set timeframes


• Communicate with teams/peers and team leaders to optimize work completion


• Ensure company guidelines and policies are always met


• Achieve Key Performance Indicators (KPI’s) and meet Development Plans


• Support service and customer priority strategies


• Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

Mandatory:

• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree


• Minimum 2-3 years relevant working experience in shared services environment (global scope)


• Fluent in English. Knowledge of other Asian languages an added asset


• A good team player with ability to work cross culture and function.

Preferred: Flexible to work in different global time zones for meetings and calls

Our Offer to You

• 1.5 months contractual bonus


• MNC exposure


• Medical and Dental benefits

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit ushere.