Field Service Engineer

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 46,872 - 80,352; Full time

Benefits offered by this job

1.5 months contractual bonus

Medical care with dental entitlements

Life insurance coverage

Accessible to public transport

Diversity, flexible and fun working文化

Job summary

METTLER TOLEDO is seeking a field service engineer in Malaysia (Selangor/ PJ) to perform installation, maintenance, repair, and user training on precision instruments across various industries. You will work on-site and remotely, ensuring compliance with health and safety standards while delivering excellent customer service.

The role requires a degree in Electrical/Mechanical/Instrument Control and 2–3 years field experience, with PLC basics and oscillator usage as advantages.

Qualifications

• Bachelor's degree in Electrical, Mechanical & Instrument Control related field is required.
• Diploma with 2–3 years field experience is preferred.
• Basic control system knowledge in Electrical and basic Mechanical knowledge are expected.
• Knowledge in Oscillator usage, PLC basics and Food & beverage industry is an added advantage.

Responsibilities

• Perform service activities for customers in the designated area.
• Maintain and upkeep service tools.
• Install, qualify, train users, maintain and repair equipment per MT guidelines.
• Provide technical support to customers, in person or remotely.
• Document service activities and keep accurate records.
• Report updates on service activities and next steps to customers.

Skills

Electrical knowledge

Mechanical knowledge

Instrument control

PLC basics

Problem solving

Customer service

Driving

Education

Bachelor's degree in Electrical, Mechanical & Instrument Control related field

Diploma with 2-3 years field experience

Tools

Oscillator usage

Job description

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• Responsible for performing service activities for our customers in the designated Service area.
• Maintain and upkeeps the service tools in a good condition.
• Perform technical service duties, including installation, qualification, basic user training, maintenance, and repair of equipment. Plan and execute service assignments according to MT guidelines and to highest professional standards.
• Provide technical support to customers, answering questions and troubleshooting issues in person or remotely.
• Document service activities and maintain and submit accurate, timely service records.
• Provide accurate updates on Service activities and other job-related activities throughout the day.
• Provide a summary of actions taken, results, and next step (if necessary) to customers at the end of service assignments.
• Identify Service opportunities (service contract and spare parts) and pass along to Service Sales & Inside Sales.
• Collaborate with other departments to ensure effective communication and coordination of service activities & opportunities - Generate products & services Xlead according to targets, 6/monthly.
• Ensure compliance with health safety regulations and standards for daily service activities.
• Attend and complete any trainings & assessments assigned.
• Proactively promotes and positively influences customer experience.

What You Need to Succeed

• Bachelor's degree in Electrical, Mechanical & Instrument Control related field
• Diploma related background with 2-3 years field experience in actual field
• Basic control system knowledge in Electrical
• Basic knowledge in Mechanical
• Knowledge in Oscillator usage, PLC basic knowledge and Food & beverage industry will be an added advantage
• Valid driving license (D and GDL - added advantage)
• Own car for local/outstation purpose
• Willing to work outstation
• Fresh graduates encouraged to apply

Our Offer to You

• 1.5 months contractual bonus
• Medical care with dental entitlements
• Life insurance coverage
• Accessible to public transport
• Diversity, flexible and fun working culture

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.