Server Support & Optimization Engineer

ASUS; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

ASUS Malaysia is seeking an experienced Field Application Engineer (FAE) to support server, storage and data center solutions. You will deliver expert guidance during pre-sales, installation, and post-sales support, ensuring customer success.

The role requires strong hands-on knowledge of x86 servers, BMC/IPMI, Linux/Windows Server, and networking, with excellent English communication. You will collaborate with Sales, Product and Engineering to meet client needs and drive product improvement.

Qualifications

• Minimum of 2 years of professional experience in an FAE or technical support role in servers, storage, or data center industries, or 5 years PC experience in FAE role.
• Strong understanding of x86 server architectures, BMC/IPMI management, Linux/Windows Server environments, and networking protocols.
• Fluent in English, both written and verbal.
• Ability to diagnose complex hardware/software interoperability issues in mission-critical environments.

Responsibilities

• Provide expert-level technical guidance to clients throughout the product lifecycle.
• Assist customers in configuring and tuning server architectures with focus on thermal management and firmware optimization.
• Act as first line of defense for field escalations, performing RCA and coordinating with R&D.
• Present new product features, roadmaps, and best practices to clients and internal stakeholders.
• Collaborate cross-functionally with Sales, Product Management, and Engineering to meet client requirements.

Skills

x86 server architectures

BMC/IPMI management

Linux/Windows Server

Networking protocols

AI/HPC infrastructure experience

English communication

Job description

ASUS Malaysia is seeking an experienced Field Application Engineer (FAE) to support server, storage and data center solutions. You will deliver expert guidance during pre-sales, installation, and post-sales support, ensuring customer success.

The role requires strong hands-on knowledge of x86 servers, BMC/IPMI, Linux/Windows Server, and networking, with excellent English communication. You will collaborate with Sales, Product and Engineering to meet client needs and drive product improvement.