IT Field Service Technician — AI-Driven Hardware & Support

Micron Memory Malaysia Sdn Bhd; Batu Kawan; On-site; MYR 42,000 - 66,000; Full time

Job summary

Micron Memory Malaysia Sdn Bhd is seeking an IT Field Service Technician based in Batu Kawan, Pulau Pinang (Penang), Malaysia. The role focuses on classifying and resolving customer-reported IT issues, meeting incident timelines and reporting recurring problems to the Engineering group for resolution.

You will provide first-level support for local servers, maintain desktop environments, and assist other IT support groups as needed.

Qualifications

• Diploma in Computer Science required.
• Fresh graduates encouraged to apply.
• Experience with PC/Laptop/Hardware and peripherals troubleshooting.

Responsibilities

• Meet timelines according to priority and escalate as needed.
• Provide first level IT support for local servers and document incidents.
• Update knowledgebase and share best practices with team.
• Troubleshoot software and hardware failures related to PCs and networks.
• Maintain detailed daily incident documentation for customers and colleagues.

Skills

PC/Laptop hardware troubleshooting

Education

Diploma in Computer Science

Job description

Micron Memory Malaysia Sdn Bhd is seeking an IT Field Service Technician based in Batu Kawan, Pulau Pinang (Penang), Malaysia. The role focuses on classifying and resolving customer-reported IT issues, meeting incident timelines and reporting recurring problems to the Engineering group for resolution.

You will provide first-level support for local servers, maintain desktop environments, and assist other IT support groups as needed.