Senior Unit Sales Manager, Personal Loan

Alliance Bank Malaysia Berhad; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Alliance Bank Malaysia Berhad in Malaysia is seeking a Senior Personal Loan Team Leader to drive unsecured product sales. The role leads a team, sets strategies, recruits and trains staff, and delivers consultative selling to meet customer financial needs.

You will source secured business, pursue sales targets, promote service excellence and brand awareness, while ensuring cost of acquisition stays within guidelines and sales compliance.

Qualifications

• Lead and monitor a Personal Loan team with strategic sales leadership.
• Acquire strategies to market unsecured products.
• Recruitment, target setting, daily monitoring and training to keep Personal Loan Specialists up to the mark.
• Executes a consultative selling process to identify and recommend Alliance Bank products to meet customers' financial needs.
• Actively source secured business and achieve sales targets for Personal Loan related products.
• Drive service excellence culture and ensure customer satisfaction.
• Contribute to Brand Awareness and Service Quality.
• Ensure cost of acquisition aligns with Bank’s directions.
• Ensure sales rules of controls and compliance are followed.

Responsibilities

• Lead and monitor a Personal Loan Team with strategic sales leadership.
• Provide acquisition strategies to market unsecured products.
• Oversee recruitment, target setting, daily sales monitoring and training for Personal Loan Specialists.
• Execute consultative selling to meet customers' financial needs with Alliance Bank products.
• Source secured business and achieve Personal Loan sales targets.
• Promote service excellence and customer satisfaction for the channel.
• Support Brand Awareness and Service Quality initiatives.
• Ensure cost of acquisition aligns with Bank directions and compliance.
• Maintain adherence to sales controls and regulatory guidelines.

Job description

• Lead and monitor a team of Personal Loan Team by providing strategic sales leadership in sales management of unsecured products.
• Provide Acquisition Strategies to successfully market the Bank’ s Unsecured products
• Responsible for the Personal Loan Sales Staff recruitment, sales target setting, daily sales monitoring, product and sales skill training. Assist in regular retooling, handholding session to ensure the Personal Loan Specialist are up to the mark to provide professional services to the bank customers.
• Executes a consultative selling process which involves identifying and recommending Alliance Bank products to meet customers’ financial needs
• Actively source for secured businesses and achieve sales target/standard of performance for Personal Loan Related products.
• Drive service excellence culture and ensure customer satisfaction level for the channel.
• Contribute to Brand Awareness and Service Quality
• To ensure cost of acquisition aligned with Bank’s Direction.
• Ensure Rules of Controls and Compliances of Sales are within the set forth guidelines