Specialist - Technical Support - ANZ

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 44,640 - 50,220; Full time

Benefits offered by this job

Attractive Salary (RM4,000 - RM4,500)

Performance related bonus

15 days Annual Leave

14 days Medical Leave

Medical and hospitalization coverage

Job summary

A tech solutions provider in Kuala Lumpur seeks a technical support specialist to assist customers and field engineers with troubleshooting and resolving technical issues. The ideal candidate will have solid knowledge of Windows OS, effective communication skills, and a strong commitment to customer service. Package includes an attractive salary range and performance bonuses.

Responsibilities

• Assist customer and field engineers with technical issues.
• Troubleshoot defective hardware or software products.
• Advise and educate customers on solutions.
• Provide input on recurring customer problems.
• Monitor and track issues with the TAM Team.
• Drive closure on open cases.

Skills

Working Knowledge of Windows Operating Systems and MS Products

Proven ability to troubleshoot Client solutions

Effective communication skills in English

Superior customer service skills

Proven ability to learn new technologies

Ability to prioritize in a fast paced environment

Job description

Responsibilities

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
• Monitors own “Open Case” workload and drives to closure.

Skills Required

• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Effective communication skills at all levels – written and verbal – English language.
• Superior customer service skills
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.

The Package

• Attractive Salary (RM4,000 - RM4,500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.
• Working Location: Kuala Lumpur.