Senior Technical Support Engineer – Hybrid Onsite/Remote

Cohesity; Kuala Lumpur; Hybrid; MYR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working model

Continuous learning opportunities

Mentorship programs

Job summary

Cohesity in Kuala Lumpur is seeking a Site Reliability Engineer to provide top-tier technical support for their AI-powered data security solutions. The role entails troubleshooting technical issues, mentoring team members, and improving customer satisfaction.

Candidates should have at least 4 years of experience in sys admin roles and be proficient in technologies like Linux and cloud platforms. The position allows for hybrid working arrangements, with 3 days onsite and 2 days remote each week.

Qualifications

• 4+ years of experience in System Administration or Technical Support.
• Experience with public/private cloud platforms.
• Technical documentation skills.

Responsibilities

• Provide technical support to customers and partners.
• Troubleshoot software and hardware issues.
• Mentor and assist other technical support engineers.

Skills

Linux (Red Hat)

Microsoft Windows

TCP/IP

AWS

Kubernetes

Education

Diploma or Degree in Engineering or Science

Technical Support Certification

Tools

VMware

Docker

Job description

Cohesity in Kuala Lumpur is seeking a Site Reliability Engineer to provide top-tier technical support for their AI-powered data security solutions. The role entails troubleshooting technical issues, mentoring team members, and improving customer satisfaction.

Candidates should have at least 4 years of experience in sys admin roles and be proficient in technologies like Linux and cloud platforms. The position allows for hybrid working arrangements, with 3 days onsite and 2 days remote each week.