Senior Site Reliability Engineer – Technical Support

Madrona Venture Labs; Malaysia; Hybrid; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development opportunities

Job summary

Madrona Venture Labs is seeking a Site Reliability Engineer to provide senior technical support within the Cohesity support organization in Malaysia. This role includes diagnosing and troubleshooting technical issues related to Cohesity products.

The ideal candidate will have extensive experience in Linux and networking, possess strong problem-solving skills, and be proficient in Mandarin. The job offers a blend of onsite and remote work opportunities.

Qualifications

• 4+ years of system administration or enterprise technical support.
• Experience with cloud platforms is preferred.
• Language proficiency in Mandarin is a must.

Responsibilities

• Provide technical support for customers focusing on Cohesity products.
• Resolve customer inquiries and document solutions.
• Mentor junior technical support engineers.

Skills

Linux

TCP/IP

Networking

Cloud technologies

Scripting languages (Python, Perl, PHP)

Education

Diploma holders, graduates, or postgraduates in Engineering or Science

Tools

VMware

Kubernetes

Job description

Madrona Venture Labs is seeking a Site Reliability Engineer to provide senior technical support within the Cohesity support organization in Malaysia. This role includes diagnosing and troubleshooting technical issues related to Cohesity products.

The ideal candidate will have extensive experience in Linux and networking, possess strong problem-solving skills, and be proficient in Mandarin. The job offers a blend of onsite and remote work opportunities.