Senior System Engineer(Linux)

Career Wise; George Town; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia seeks an experienced Systems Administrator to support daily IT operations, manage video conferencing platforms, and drive improvements across Cisco, Microsoft Teams Rooms, Poly, and related AV systems.

You will monitor systems, coordinate policies, mentor junior staff, and participate in after-hours on-call rotations to ensure uptime.

Qualifications

• Bachelor's degree in computer science, information systems, or equivalent field.
• 5-10 years as a senior IT engineer or systems engineer.
• Familiarity with Windows, Linux and UNIX operating systems.
• Solid dashboard reporting knowledge (PowerBI, ServiceNow).
• Some knowledge in AI, automation, and Python scripting.
• Strong IT operations and end-user support experience.
• Proven collaboration with stakeholders and UX focus.
• Strong analytical thinking and problem-solving abilities.
• 5-8 years in video conferencing, AV operations, or collaboration support.
• Experience with Cisco, Teams Rooms, Poly endpoints for VC.
• Ability to install, configure, and operate AV equipment for events.
• Willingness to work rotational shifts including weekends/holidays.

Responsibilities

• Provide daily end-user technical and operational support for smooth operations.
• Track work in ServiceNow and own quarterly metrics for multiple regions.
• Manage daily operations, refresh end-user materials, and visitor records.
• Maintain IT asset records and inventory with accuracy.
• Coordinate ISO, IA, OHSAS, and FA policies and procedures documentation.
• Lead incident ownership from 1st/2nd line support and mentor staff.
• Design, install, and administer computer systems within area of responsibility.
• Monitor networks for viruses, malfunctions, and errors; troubleshoot issues.
• Prepare documentation and operational manuals; conduct end-user training.
• Support video conferencing across Cisco, Teams Rooms, Poly, Zoom, WebEx, and more.
• Plan and execute AV/VC town halls, events, and streaming services.
• Perform AV equipment audits and mentor team on supported architecture.

Skills

Windows

Linux

UNIX

PowerBI

SNow

Python

Automation

IT Operations

Education

Bachelor's degree in CS/IS

Tools

Cisco

MS Teams Rooms

Poly endpoints

AV hardware

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Provide daily end-user technical and operational support to ensure smooth operations through regular maintenance, housekeeping, training, and knowledge transfer. Track all work in ServiceNow and own the quarterly case-closure metrics report for the Singapore, Malaysia, and Australia teams.
• Manage and deliver daily operations, refresh end-user materials, and maintain visitor records, including visit purposes.
• Maintain accurate IT asset records and inventory.
• Participate in global projects, local initiatives, and ad hoc requests as assigned, including coordinating ISO, IA, OHSAS, and FA policies and procedures to ensure they are properly documented and in place.
• Manages the effectiveness of IT processes and systems within area-of responsibility to achieve performance goals.
• Ensures rigorous quality control by meeting well-defined shared objectives and KPIs, which includes taking ownership of escalated issues from 1st and 2nd line of support, handling of trouble tickets and mentoring junior members of the global team in problem resolution.
• Operates within a technical culture while simultaneously relating to the requirements of the business supported by acting as the IT business contact for area of responsibility.
• Meeting with Key Stakeholders to assess and define the system requirements.
• Analyzing user feedback to determine inefficiencies and problems.
• Collaborate with global cross-functional team projects in continuing developing and designing computer systems infrastructure.
• Overseeing the development, installation, configuration, upgrades, and administration of computer systems within the area of responsibility.
• Monitoring computer systems and networks for viruses, malfunctions, and errors.
• Troubleshooting technical issues and developing effective solutions.
• Preparing documentation and operational manuals.
• Conduct training to end-users' team on new systems, protocols, and best practices.
• Keeping abreast of the latest advancements in technology, protocols, and best practices.
• Participate in the on-call rotation to provide after-hours support.
• First level ad hoc support to Video, Network, IT Engineering, and Infosec team.
• Ability to provide offsite support when required, including quarter-end support.
• Design, install, configure, operate, maintain, and upgrade video conferencing equipment, test environments, and infrastructure, with hands‑on support for endpoint and room technologies.
• Support collaboration and unified communications services across Cisco, Microsoft Teams Rooms, Poly, Zoom, WebEx, Pexip/CVI, Qumu, and other industry‑standard meeting platforms.
• Schedule, set up, monitor, support, and disconnect internal and external video conferences, including AV/VC town halls, media rooms, cafeteria events, AV desk operations, camera switching, and streaming services.
• Prepare video conferencing and event planning/production documentation such as logistics plans, test plans, configuration drawings, Run of Show documents, attendance reports, and IT equipment readiness checklists.
• Troubleshoot and resolve video conferencing and event service incidents, including RMA coordination, hardware/software issues, vendor engagement, root‑cause analysis, ServiceNow tracking, SLA adherence, and uptime management.
• Conduct AV/VC equipment audits, maintain recommendations for new technologies, create internal and end‑user documentation, and mentor/train team members on supported AV/VC architecture and operations.

Systems Administrator Requirements:

• Bachelor's degree in computer science, information systems, or a similar field.
• A minimum of 5 - 10 years' experience as a Senior IT Engineer/systems engineer.
• Familiarity with operating systems, such as Windows, Linux and UNIX.
• Good knowledge of Dashboard reporting (PowerBI, SNow).
• Some knowledge in AI, automation, and scripting skills with knowledge of programming languages, such as Python an added advantage.
• Good knowledge of IT Operations support.
• Good track record in User Experience and partnering with key stakeholders.
• Strong analytical thinking and problem‑solving abilities.
• 5-8 years of related work experience in video conferencing, AV operations, unified communications, or collaboration support;
• Working knowledge of video conferencing endpoint configuration and operation, including Cisco, Microsoft Teams Rooms, and Poly endpoints.
• Technical knowledge to set up, install, troubleshoot, and connect audio visual equipment including cameras, microphones, projectors, and monitors.
• Ability to operate AV equipment such as Video cameras, microphones, switchers, Audio mixers, Control systems and interfaces to successfully run townhalls / webinars/ local events.
• Ability to work rotational shifts and support critical or maintenance activities during weekends/public holidays when required.