Senior Specialist Infrastructure (Workplace)

Commerz Global Service Solutions; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Commerz Global Service Solutions is looking for an IT Workplace/Infrastructure Senior Specialist in Petaling Jaya, Malaysia. This role involves providing support for desktop, application, and telephony systems, as well as managing the IT Workplace team. Key responsibilities include troubleshooting hardware and software issues, ensuring compliance with IT security standards, and conducting penetration testing. The ideal candidate will have a strong technical background and be knowledgeable in infrastructure management.

Qualifications

• Expertise in IT infrastructure support and management.
• Proficiency in Microsoft Operating systems and applications.
• Knowledgeable in troubleshooting hardware and software.
• Capability to coordinate and perform security testing.

Responsibilities

• Provide day-to-day support for workplace infrastructure.
• Manage end user infrastructure support and configuration.
• Ensure timely response to incident/request tickets.
• Conduct preventive maintenance on IT systems.
• Coordinate penetration testing and handle vulnerabilities.

Skills

Technical installation

Troubleshooting

Network and system problems resolution

Security framework knowledge

Microsoft 365

Job description

The IT Workplace/Infrastructure Senior Specialist will provide day-to-day support to employees. This includes desktop, application, project, video conferencing & telephony systems support for the organization. Responsible for deploying, maintaining, and repairing the computer and network infrastructure of Commerz Global Service Solutions. Explores technical solutions, determines the applicability to Commerz Global Service Solutions, and makes recommendations for deployment.

This IT workplace/infrastructure Senior specialist should also guide the specialist and junior specialist in the team. Should be knowledgeable about the security framework and system.

The IT workplace / infrastructure Senior specialist will be responsible for the functional lead of the IT Workplace team and need to keep his reporting line updated and informed on the workplace process, projects, reports, and all the BAU task regularly or as needed.

Key Activities

Workplace Infrastructure Support

• Perform technical installation, troubleshooting, fault resolutions and/or escalations of Workplace infrastructure such as messaging, file and print, video conferencing & telephony systems and Microsoft Operating system for all Commerz Global Service Solutions users.

Workstation & Peripheral Support

• Managed end user infrastructure support/configuration covering endpoints and mobiles devices.
• Manage/Provide remote assistance for all end user application and hardware support (Microsoft 365, XenApp etc.)
• Assist in relocation of equipment within company when required
• To document all the IT related guidelines and manuals for the organization.
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
• To implement the Bank’s IT and IS standards in the organization.
• Developing and implementing a comprehensive plan to secure organization’s IT infrastructure and networking.
• Conduct and managing the local organization data security and personnel security internal control, drive employee awareness training and compliance standards for the company.
• Responsible for all incident / request ticket raised in HSPM tools are attended and close promptly based on the SLA.
• Perform preventive maintenance.
• Identifying IT security vulnerabilities in the organization’s network.
• Coordinate and/or perform penetration testing and patching
• Perform routine system tasks included hardware /s software inventory