Senior Site GM, Workplace Experience – Kuala Lumpur

CBRE, Inc.; Kuala Lumpur; On-site; MYR 300,000 - 420,000; Full time

Job summary

CBRE Asia Pacific in Kuala Lumpur seeks a seasoned Key Site General Manager to lead Workplace Experience and Facilities Management. You will serve as the primary client contact, oversee day-to-day operations, and drive exceptional service delivery for employees and visitors.

You will manage budgets, vendors and a diverse team, align with CBRE RISE values, and develop staff through coaching and performance reviews while maintaining high standards of facilities service.

Qualifications

• Bachelor's degree preferred; 8–12 years of relevant experience.
• Facility Management certification preferred.
• Experience in staffing, selection, training, development, coaching, and rewarding performance.
• Ability to communicate sensitive information and manage expectations.
• Leadership to set targets across multiple departments.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Supervise staff, train, evaluate performance, and manage recruitment.
• Coordinate daily team activities, schedules, and cross-training.
• Review client's staffing plans to meet expectations.
• Manage capital project and operating budgets for a single property.
• Create action plans and negotiate service contracts.
• Meet with client management to discuss and resolve issues.
• Apply cross-functional knowledge to drive performance.
• Lead by example and align with CBRE RISE values.
• Identify and solve complex operational problems.
• Improve methods, processes, and standards.

Skills

Staffing & mentoring

Leadership

Performance management

MS Office

Organizational skills

Education

Bachelor's degree

Facility Management certification

Tools

Microsoft Office

Job description

CBRE Asia Pacific in Kuala Lumpur seeks a seasoned Key Site General Manager to lead Workplace Experience and Facilities Management. You will serve as the primary client contact, oversee day-to-day operations, and drive exceptional service delivery for employees and visitors.

You will manage budgets, vendors and a diverse team, align with CBRE RISE values, and develop staff through coaching and performance reviews while maintaining high standards of facilities service.